Help Desks are changing due to technological evolution, the need for more stringent business practices, changing customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.

The New Horizons Help Desk offering includes three certification tracks that will help you become a complete IT Support Professional. CompTIA, Help Desk Institute, and Microsoft all agree the combination of CompTIA's A+, HDI's soft skills, and Microsoft's MCDST Certification create the perfect training path for an IT Support Professional.

If you are looking for a career change into the Help Desk industry:

• Training for 3 industry standard certifications: A+, MCDST, and HDI
• Provides the skills needed to fulfill job roles and responsibilities in the Help Desk Industry
• Provides the perfect combination of Soft Skills and Technical Desktop Skills

If you are looking to increase satisfaction of the customers of your company's services, our training:

• Improves communication and operating efficiency, decreases staff turnover, and increases client turnover and customer satisfaction
• Addresses issues such as loss of business due to poor Customer Service
• Puts companies in the beginning stages of a business-centric Help Desk, supporting business initiatives