Information Technology Infrastructure Library (ITIL) Courses Austin
ITIL Courses and training from New Horizons Austin will help your organization take advantage of ITIL principles.
Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.
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Who's It For?
ITIL Certification training from New Horizons Austin is ideal for anyone pursing ITIL certification and is interested in implementing ITIL best practices in their IT environment. With ITIL certification training at New Horizons, the student will learn:
- How to effectively reduce an organization's IT costs
- How to improve IT services through proven ITIL best practice processes
- How to improve overall customer satisfaction
- Methods for establishing and implementing ITIL standards
- How to improve overall IT productivity
Certification and Exams
ITIL Certification is broken down into four levels. This modular approach allows the student to build a foundation and then specialize in advanced concepts.
- ITIL V3 Foundation in IT Service Management
Establish a foundational level of knowledge of ITIL concepts. Anyone interested in ITIL principles should start with the ITIL Foundation course and certification. ITIL Foundations is a prerequisite for all other ITIL certifications.
- ITIL Intermediate Level
Advance your ITIL knowledge with intermediate level ITIL certification. Intermediate Level certification consists of multiple modules and paths that the candidate may select.
- ITIL V3 Expert Certificate
Demonstrate expert level knowledge. Requires multiple certification exams and credits.
- ITIL V3 Master Qualification
The ultimate ITIL Certification.