Microsoft Certified Desktop Support Technician (MCDST) Description

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to troubleshoot desktop environments running Microsoft Windows.

Microsoft Certified Desktop Support Technician (MCDST) Audience 

The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations

Microsoft Certified Desktop Support Technician (MCDST) Prerequisites

An MCDST candidate should have 6–12 months of experience supporting end users of a desktop operating system.

Microsoft Certified Desktop Support Technician (MCDST) Certification Track

Acquired Skills

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists

Microsoft Certified Desktop Support Technician (MCDST) Requirements

MCDST candidates are required to pass two core exams. These two exams are:

• 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Elective exams are not required.

Authorized Centers

New Horizons has the largest network of Microsoft Certified Partners for Learning Solutions (CPLSs) in the computer training industry. To find the authorized center nearest you, click here.

For more information on the MCDST credential go to www.microsoft.com/mcdst