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The Richmond City Council in Virginia recently received a letter from a former city consultant alleging the city's information technology department is not operating efficiently, costing the taxpayers unnecessary money. The claims reflect a growing trend in local governments to increase IT collaboration while reducing overall costs through emerging technology and providing computing training to staff.The Times Dispatch reported the consultant was originally brought in to implement the city's enterprise resource planning system. The software-based system aimed to modernize and integrate the city's resource management systems, while improving transparency for better management and reporting capabilities. The consultant said the new technology has cost-saving benefits, but the operations of the IT department should be improved drastically to improve staff efficiency to comply with the upgraded system.The state of Oklahoma's Information Technology Department recently launched a new website to provide a single source of IT information and best practices for state employees. The website features state IT policies and resources including web standards and new laws related to information technology.The goal of the new website is to increase IT employee efficiency with a consistent design across all 120 state agencies. The website aims to inform the public and state employees of IT best practices to improve productivity, as well as offer a self-service help desk to resolve less complex technology issues quickly.
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