Microsoft Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) system. It helps businesses improve their sales and customer service processes and increase employee productivity.
Learning Dynamics 365 can equip you with the highly sought-after skills you need to level up in your current role and earn more revenue for your company.
Ready to get started? In this blog, we’ll share the benefits of learning Dynamics 365 and the best training resources to help you master the platform.
What Is Dynamics 365?
Dynamics 365 helps businesses facilitate communication and improve customer relationships through a full suite of productivity tools.
Studies show that switching between applications leads to more mistakes and decreased productivity. Workers that use 30 different applications or more have a 28 percent higher error rate than those using fewer programs.
Dynamics 365 alleviates the need to toggle between programs by combining your essential sales, marketing and customer service applications in one platform.
It gives your team the practical tools that will improve customer relationships, close more deals and be more productive. It also offers executives valuable insights into company performance and areas for improvement through the built-in BI platform.
Why Should You Learn Dynamics 365?
There are countless benefits of learning Microsoft Dynamics 365, both from a company perspective and career perspective. Here are six of the top advantages:
- Streamlining Sales Processes: Dynamics 365 gives sales teams access to valuable customer data from any device. The sales module helps you manage sales workflows and allows you to create and deliver proposals and contracts on the fly. When you master the full sales features of Dynamics 365, you will reduce your sales cycle and be able to create more targeted selling experiences.
- Understanding Individual Customer Needs: Dynamics 365 gathers valuable data on every customer in your database, including their favorite websites, communities, buying patterns and more. Harnessing this information allows customer service teams to communicate with each contact on a personal, human level.
- Increasing Flexibility and Lower Costs: Dynamics 365 is more affordable than other CRM systems. Microsoft provides several pricing tiers and deployment options depending on your budget and team size. And this level of flexibility isn’t just built into the pricing. Dynamics 365 offers a variety of modules and workflow tools you can use to tailor the platform to your KPIs and goals. You can even use customization tools to define additional fields and objects in the system.
- Improving Your Productivity: With Dynamics 365, you won’t have to worry about wasting time transferring data between multiple applications to complete one task. And Microsoft Dynamics 365 seamlessly integrates with the full Office 365 suite. This integration enables you to send an email in Outlook, analyze data in Power BI or locate documentation in SharePoint with a few clicks.
- Becoming More Hirable: Dynamics 365’s revenue growth in the first few months of 2019 was up 43 percent. The platform isn’t going anywhere, and the more companies adopt it, the more they’ll need people who are familiar with its intricacies.
- Boosting Your Salary: Learning (and getting certified in) Dynamics 365 can increase your salary. A recent survey found that one-third of respondents received an increase in pay after obtaining a Microsoft Dynamics CRM certification.
How to Earn a Dynamics 365 Certification
The benefits of learning Dynamics 365 are clear. So what’s the best way to jump in?
You can learn the basic ins and outs of Dynamics 365 through on-the-job experience, but the best way to fully unlock the platform’s potential is through certifications.
Microsoft currently offers 10 different Dynamics 365 certifications:
- Microsoft Dynamics 365 Customer Engagement Core
- Microsoft Dynamics 365 for Sales
- Microsoft Dynamics 365 for Marketing
- Microsoft Dynamics 365 for Customer Service
- Microsoft Dynamics 365 for Field Service
- Microsoft Dynamics 365 Unified Operations Core
- Microsoft Dynamics 365 for Finance and Operations, Financials
- Microsoft Dynamics 365 for Finance and Operations, Manufacturing
- Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management
- Microsoft Dynamics 365 Fundamentals
Depending on your department and industry, you can get certified in Dynamics 365 for sales, customer service, marketing, finance or field service.
If you’re looking for a jumping-off point, start with Microsoft Dynamics 365 Fundamentals. This entry-level certification will help you grasp the business applications and cloud computing model of the platform. Once you master the basics, you can decide which Dynamics 365 specialty track you want to pursue.
Check out New Horizons’ Dynamics 365 training options now.
Learn Dynamics 365 Today With New Horizons Training
The more popular Dynamics 365 becomes, the more companies will start looking for Dynamics 365 skills and training on your résumé. New Horizons training courses can prepare you to earn a Dynamics 365 certification and take the next step in your professional career.
Whether you’re interested in learning the basics or want to build your career around Dynamics 365 administration, New Horizons offers expert-led Dynamics 365 courses for every experience level.
Take a look at all of our Dynamics 365 courses today.