Wednesday, March 6, 2019

ITIL 4 Is Here: Everything You Need to Know About the New ITIL Update

IT is no longer considered a support arm in today’s business environment. Technology touches everything from customer service and operations to compliance and security. Failing to align your IT services with core business needs can result in faulty processes, inefficiencies and lost revenue.

To accomplish IT and business alignment, many companies turn to ITIL. ITIL is a globally recognized approach to IT service management (ITSM). The ITIL framework helps organizations adapt to new technologies, navigate digital transformation and thrive in competitive markets.  

A new ITIL update launched on February 28, 2019, to help individuals and companies better position themselves for ongoing success. In this article, we’ll discuss everything you need to know about the ITIL update, including the best ways to transition from ITIL v3 to ITIL 4.

Ready to start learning? Reserve your seat for ITIL 4 training now.

What Is ITIL 4 and Why Is It Important?

ITIL 4 is an apt name for the update, which plays a role in helping individuals and enterprises adapt to the Fourth Industrial Revolution.  

ITIL 4 provides a practical, flexible framework to support organizations as they transition into the world of digital transformation. It streamlines the delivery and operation of technology products and services using an end-to-end IT operating model. It also bridges the gap between IT and business, empowering IT teams to play a bigger role in the overall business strategy.

ITIL 4 Updates 

ITIL v3, the previous version on the market, was introduced in 2007 and updated in 2011. However, ITIL v3 was frequently criticized for failing to keep up with modern trends in IT operations and software development. 

Many core elements of ITIL v3 will carry on with the ITIL update, including strong focuses on governance, reliability, stability and security. But ITIL 4 gives the curriculum a much-needed refresh. 

The ITIL update includes new topics and best practices across key focus areas including agile, DevOps and lean IT operations. It also features new material centered on value creation, process automation and outcome delivery improvements.

3 Ways to Transition From ITIL v3 to ITIL 4

Regardless of where you are in your ITIL v3 journey, you have several paths to take to transition from ITIL v3 to ITIL 4.

Candidates Who Are ITIL v3 Foundation Certified

If you have only taken ITIL v3 Foundation, AXELOS recommends that you take ITIL 4 Foundation to acclimate yourself to the new scheme. Because ITIL 4 contains a significant amount of new material, you’ll need to pass a new exam to assess your knowledge of new concepts.

If you don’t want to take another Foundation course, you can opt to obtain 17 credits from the ITIL v3 scheme. Earning 17 credits will make you eligible to take the ITIL Managing Professional transition module to move to ITIL 4.

Candidates With ITIL v3 Intermediate/Practitioner Credits

If you’ve already earned Intermediate or Practitioner credits, it’s in your best interest to continue collecting v3 credits to prepare for the transition to ITIL 4. Gathering credits will also streamline your process of earning the ITIL Managing Professional designation. At this level of expertise, you have two options:

Option 1: If you have three or four ITIL v3 Intermediate or Practitioner credits, you can take ITIL 4 Foundation and an additional module in an area of interest. This allows you to become an ITIL Specialist, Strategist or Leader.  

Option 2: If you have six or more credits, you can continue collecting ITIL v3 credits. You’ll need to obtain 17 credits to become eligible to take the ITIL Managing Professional Transition module (once released), which will move you into the ITIL 4 scheme. With this approach, you bypass the requirement of taking the ITIL v3 “Managing Across the Lifecycle” course and subsequent exam.

Candidates Who Are ITIL v3 Expert Certified

If you have achieved ITIL v3 Expert certification, you can take the ITIL Managing Professional Transition module to earn the ITIL Managing Professional designation.

Once you earn the ITIL Managing Professional designation, you just need to finish the ITIL Leader “Digital & IT Strategy” module to pursue the ITIL Strategic Leader stream.  Once you have completed both streams, you’ll be eligible to progress toward ITIL Master.

ITIL Training Options

The ITIL 4 Foundation level launched on February 28, 2019. Higher levels of certification are due for release through H1 2020.

ITIL 4 Foundation

This two-day course begins your ITIL 4 journey and introduces you to the core concepts and guiding principles of ITIL 4. You’ll learn how to leverage models including lean IT, agile, DevOps and organizational change management to successfully contribute business value through IT.

The course prepares you to earn the Foundation certificate in ITIL 4. You will learn:

  • ITIL guiding principles
  • Four dimensions of service management
  • Continual improvement practices
  • Governance activities
  • The service value chain
  • ITIL practices including project management, incident management and change control

The ITIL 4 Foundation course includes an exam voucher for the ITIL 4 Foundation certificate and a digital copy of the official ITIL 4 Foundation manuscript.

View ITIL 4 Foundation Training Course

The following modules will be released later this year:

ITIL Managing Professional (ITIL MP) Specialist Modules

This training option is geared toward IT professionals that manage technical or digital teams. It will provide the knowledge and skills needed to run successful IT projects, teams and workflows. There are three IT Specialist modules, plus one ITIL Strategist module that bridges both specializations:

  • Create, Deliver & Support
  • Drive Stakeholder Value
  • High Velocity IT
  • Direct, Plan and Improve (IT Strategist Module)

You must complete all four modules to obtain the ITIL Managing Professional certification.

Prerequisite: ITIL 4 Foundation

ITIL Strategic Leader (ITIL SL) Specialist Modules

An ITIL Strategic Leader demonstrates a clear understanding of how technology influences business strategy. This course focuses on the value of ITIL for IT operations as well as all digitally enabled services. There are two modules:

  • Direct, Plan and Improve (IT Strategist Module)
  • Digital and IT Strategy (ITIL Leader Module)

You must complete both modules to obtain the ITIL Strategic Leader designation.

Prerequisites: ITIL 4 Foundation and three years of management experience

Frequently Asked Questions About ITIL 4

Here are answers to some common questions around the ITIL update:

When Will ITIL v3 Be Discontinued?

Because many students are still in the middle of their ITIL v3 journey, AXELOS will not discontinue ITIL v3 until June 2020.

You can continue to collect ITIL v3 Intermediate credits to streamline the transition to the coming ITIL Managing Professional Transition module.

Where Is ITIL Practitioner in the ITIL 4 Update?

ITIL Practitioner will no longer be a separate module in the ITIL 4 certification scheme. However, the knowledge and principles from ITIL Practitioner guidance will apply to all modules in ITIL 4.

You can use your ITIL Practitioner credits to continue your ITIL journey. If you have collected 17 credits, you will be eligible to take the ITIL Managing Professional Transition module without taking the MALC (Managing Across the Lifecycle) exam.

When Will Translations of ITIL 4 Become Available?

The first four translations of ITIL 4 Foundation will be German, French, Japanese and Spanish. More information regarding non-English language guidance and related timings will be released in Q1 2019.

Get Ready for the ITIL Update With New Horizons

As the world’s largest IT training company, New Horizons offers certified ITIL 4 training for IT professionals and businesses looking to upgrade their team’s skills. We help individuals prepare for ITIL 4 certification and learn how to integrate modern IT frameworks through expert-led courses and the latest training material.

Ready to get started? Browse ITIL 4 training and reserve your seat today.


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