What’s Included

  • A Difficult Boss Doesn't Have to Be a Difficult Problem
  • Abbreviating, Capitalizing, and Using Numbers
  • Accounting for Stock Transactions
  • Achieve Productivity in Your Personal Life
  • Acting with Diplomacy and Tact
  • Activities and Tools Used for Business Analysis
  • Administrative Support: Developing Your Essential Skills
  • Administrative Support: Interacting Effectively with Colleagues
  • Administrative Support: Projecting a Positive Professional Image
  • Administrative Support: Working in Partnership with Your Boss
  • Adopting PRINCE2® for your Project Environment (2017 Update)
  • Advanced HR Management: Competencies for Senior HR Professionals Part I
  • Advanced HR Management: Competencies for Senior HR Professionals Part II
  • Advanced Human Resources Management: People and Organization
  • Advanced Human Resources Management: Workplace and HR Strategy
  • Agile Key Exam Concepts
  • Agile Planning
  • Agile Principles and Methodologies
  • Agile Principles, Methodologies, and Mindset
  • Agile Project Planning
  • Agile Project Scheduling and Monitoring
  • Agile Stakeholder Engagement and Team Development
  • Aligning Goals and Priorities to Manage Time
  • Aligning Unit Goals and Imperatives
  • Analytical Techniques Used for Business Analysis
  • Analyzing Risk (PMBOK® Guide Sixth Edition)
  • Anger Management Essentials: Managing and Controlling Anger
  • Applicant Screening: The First Step in Hiring the Best
  • Applying Value Stream Mapping in Lean Business
  • Assessing Your Organization's Risks
  • Assessing Your Own Leadership Performance
  • Audience and Purpose in Business Writing
  • Avoid Procrastination by Getting Organized Instead
  • Basic Accounting Concepts for Non-financial Professionals
  • Basic Budgeting for Non-financial Professionals
  • Basic Presentation Skills: Creating a Presentation
  • Basic Presentation Skills: Delivering a Presentation
  • Basic Presentation Skills: Planning a Presentation
  • Basic Probability and Statistical Distributions in Six Sigma
  • Basic Six Sigma Statistics
  • Basics of Hypothesis Testing and Tests for Means in Six Sigma
  • Basics of Six Sigma Project Management
  • Be Liked and Respected in the Workplace
  • Beating Procrastination by Boosting Your Creativity and Drive
  • Become a Great Listener
  • Becoming a Successful Collaborator
  • Becoming an Accountable Professional
  • Becoming an Inspirational Leader
  • Becoming More Professional through Business Etiquette
  • Becoming Your Own Best Boss
  • Being a Fair and Caring Manager
  • Being a Receptive Communication Partner
  • Being a Responsible Corporate Digital Citizen
  • Being an Effective Manager When Times Are Tough
  • Being an Effective Team Member
  • Being an Effective Team Member
  • Big Data Fundamentals
  • Big Data Interpretation
  • Bridging the Diversity Gap
  • Building a Leadership Development Plan
  • Building Career Development Programs and Succession Planning
  • Building Innovation Cultures and Leaders
  • Building Personal Power through Influence
  • Building Rapport with Your Boss
  • Building the Foundation for an Effective Team
  • Building Your Presentation
  • Building Your Professional Network
  • Business Analysis Activities and Tools
  • Business Analysis Analytical Techniques
  • Business Analysis and RADD: Design Definition
  • Business Analysis and RADD: Requirements Definition
  • Business Analysis and Requirements Life Cycle Management
  • Business Analysis and Solution Evaluation
  • Business Analysis and Strategy Analysis
  • Business Analysis Competencies: Personal Skills
  • Business Analysis Documentation and Criteria
  • Business Analysis Elicitation and Collaboration
  • Business Analysis Overview
  • Business Analysis Perspectives
  • Business Analysis Planning and Monitoring
  • Business Analysis Professional Effectiveness Competencies
  • Business Analysis Requirements Elicitation
  • Business Analysis Requirements Management and Communication
  • Business Analysis: Enterprise Analysis
  • Business Analysis: Introduction to Requirements Analysis
  • Business Analysis: Solution Assessment and Validation
  • Business Analysis: Verify and Validate Requirements
  • Business Continuity Programs
  • Business Law Basic Concepts
  • Business Management and Strategy: HR and the Strategic Planning Process
  • Business Management and Strategy: HR Functions and Roles
  • Business Management and Strategy: The HR Function and Business Environment
  • Capturing the Attention of Senior Executives
  • Capturing, Analyzing, and Using Project Lessons Learned
  • Career and Family Challenges for Women Leaders
  • Certified Business Analysis Professional
  • Choosing and Preparing Your Delegate
  • Choosing and Using the Best Solution
  • Choosing the Right Interpersonal Communication Method to Make Your Point
  • Choosing to Lead as a Woman
  • Cisco Webex Meetings: Organizing & Hosting Meetings
  • Cisco Webex Teams: Using the Collaboration Tools
  • Clarity and Conciseness in Business Writing
  • Classifying and Collecting Data
  • Coaching Techniques That Inspire Coachees to Action
  • Common DFSS Methodologies, Design for X, and Robust Designs
  • Communicating Effectively with Customers
  • Communicating Vision to Your Employees
  • Communicating with Confidence
  • Communicating with Professionalism and Etiquette
  • Communication Challenges: Navigating Choppy Waters
  • Communication Methods that Make Sense – and Make Your Point
  • Communication Skills
  • Communication, Changes, and Documentation
  • Compensation and Benefits: Managing Policies, Programs, and Activities
  • Compensation and Benefits: Organizational Responsibilities
  • Compensation and Benefits: Regulations, Strategies, and Needs Assessment
  • Competitive Marketing Strategies: Analyzing Your Organization
  • Comprehending Financials: A Guide to Financial Statements
  • Conducting an Effective Hiring Interview
  • Conflict, Stress, and Time Management
  • Confronting Workplace Conflict
  • Confronting Your Assumptions
  • Conquering the Challenges of Public Speaking
  • Contributing as a Virtual Team Member
  • Control the Project Schedule (PMBOK® Guide Sixth Edition)
  • Controlling Conflict, Stress, and Time in a Customer Service Environment
  • Controlling Project Work and Closing
  • Core PMI® Values and Ethical Standards
  • Create Work Breakdown Structure (PMBOK® Guide Fifth Edition)
  • Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
  • Creating a Plan for Performance Management
  • Creating a Project Budget (PMBOK® Guide Sixth Edition)
  • Creating a Project Schedule and Budget
  • Creating and Sustaining a Customer-focused Organization
  • Creating and Using Control Charts in Six Sigma
  • Creating Well-constructed Sentences
  • Cultivating Relationships with Your Peers
  • Customer Advocacy: Supporting Customer Advocacy
  • Customer Interactions
  • Customer Service in the Field
  • Customer Service Processes and Procedures
  • Cycle Time Reduction and Kaizen in Six Sigma
  • Data Analysis and Root Cause Analysis in Six Sigma
  • Data Classification, Sampling, and Collection in Six Sigma
  • Data Types, Sampling, Collection, and Measurement in Six Sigma
  • Dealing with Customer Service Incidents and Complaints
  • Define and Sequence Activities (PMBOK® Guide Fifth Edition)
  • Define and Sequence Activities (PMBOK® Guide Sixth Edition)
  • Defining a Project Scope and Team
  • Defining Alternative Solutions to a Problem
  • Delivering a Difficult Message with Diplomacy and Tact
  • Design for Six Sigma and FMEA
  • Design of Experiments in Six Sigma
  • Designing a Customer Service Strategy
  • Designing, Conducting, and Analyzing Experiments in Six Sigma
  • Detecting and Dealing with Performance Problems
  • Determining Process Performance and Capability in Six Sigma
  • Determining Requirements by Listening to the Voice of the Customer in Six Sigma
  • Develop and Manage Resources (PMBOK® Guide Sixth Edition)
  • Develop the Project Schedule (PMBOK® Guide Sixth Edition)
  • Developing a Growth Mind-set
  • Developing a Personal Accountability Framework
  • Developing a Plan to Further Your Career
  • Developing a Successful Team
  • Developing a Team of Creative Gurus
  • Developing an Effective Business Case
  • Developing Emotional Intelligence
  • Developing Your Business Acumen
  • Developing Your Business Ethics
  • Difficult People: Can't Change Them, so Change Yourself
  • Difficult People: Strategies to Keep Everyone Working Together
  • Difficult People: Why They Act That Way and How to Deal with Them
  • Distribution and E-Marketing Ethics in the Marketing Mix
  • Do We Have a Failure to Communicate?
  • Documentation and Criteria Used for Business Analysis
  • Editing and Proofreading Business Documents
  • Effective Stakeholder Communications for IT Professionals
  • Effective Team Communication
  • Effective Team Communication
  • Effectively Directing and Delegating as a Manager
  • Elements of a Cohesive Team
  • Embracing a Customer-obsessed Mentality
  • Embracing Agile at Scale
  • Emotional Intelligence: Building Self-Management Skills
  • Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution
  • Employee and Labor Relations: Employment Regulations and Organizational Programs
  • Employee and Labor Relations: Unions and Collective Bargaining
  • Enabling Business Process Improvement
  • Encouraging Team Communication and Collaboration
  • Ensuring Delivery of Value and Quality in Agile Projects
  • Ensuring Onboarding Success
  • Ensuring Successful Presentation Delivery
  • Establishing Effective Virtual Teams
  • Establishing Self-confidence for Life
  • Establishing Team Goals and Responsibilities
  • Establishing Team Goals and Responsibilities, and Using Feedback Effectively
  • Ethical Standards and PMI® Core Values
  • Ethics and Project Management
  • Facilitating Sustainable Change
  • Facing and Resolving Conflict in the Workplace
  • Facing Challenges as a First-time Manager
  • Facing Confrontation in Customer Service
  • Facing the Management Challenges of Difficult Behavior and Diverse Teams
  • Facing Virtual Team Challenges
  • Final Exam: Certified Business Analysis Professional (CBAP) - BABOK V2.0 aligned
  • Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned)
  • Final Exam: Interpersonal Communication
  • Final Exam: Six Sigma Black Belt (2007 BOK): Team Management
  • Financial Statement Analysis for Non-financial Professionals
  • Finding and Nurturing a Mentor Relationship
  • Finding the Quality in Your Data
  • Finding Your Bearings as a Project Manager
  • First Time Manager: Challenges
  • First Time Manager: Meeting Expectations
  • FMEA and Design for Six Sigma
  • FMEA and Other Nonstatistical Analysis Methods in Six Sigma
  • Focusing on the Bottom Line as an Employee
  • Forging Ahead with Perseverance and Resilience
  • Forming Peer Relationships and Alliances at Work
  • Fostering Mentoring Relationships
  • Fundamentals of Business Storytelling
  • Fundamentals of Lean and Six Sigma and their Applications
  • Fundamentals of Organizational Behavior for the Individual
  • Gaining a Positive Perspective on Feedback
  • Gaining Insight through Organizational Awareness
  • Gauging Your Leadership Performance
  • Gauging Your Organization's High-performing Potential
  • Gender and Leadership
  • Getting the Big Picture by Defining the Project's Scope and Team
  • Getting the Details Right: Spelling Basics
  • Getting to the Root of a Problem
  • Getting What You Expect from Your Delegate
  • Getting Your Career on the Right Track
  • Getting Your Pitch Heard
  • Google Hangouts Meet: Using Hangouts Meet on the Web
  • Handling Difficult Conversations Effectively
  • Handling Team Conflict
  • Having a Difficult Conversation
  • Helping Customers Find You
  • Hitting the Recruitment Bull's-eye
  • How Culture Impacts Communication
  • How to Manage Difficult Conversations
  • HR Competencies: Business Acumen and Relationship Management
  • HR Competencies: Consultation and Critical Evaluation
  • HR Competencies: Global and Cultural Effectiveness and Communication
  • HR Competencies: Leadership and Ethical Practice
  • Human Resource Development: Employee Training
  • Human Resource Development: Performance Appraisal and Talent Management
  • Human Resource Development: Regulations and Organizational Development
  • Human Resource Strategy Management: Business and HR Strategy
  • Human Resource Strategy Management: Strategic Planning
  • Human Resources Core Knowledge: Functions and Activities
  • Human Resources Core Knowledge: Skills, Concepts, and Tools
  • Human Resources Core Knowledge: Skills, Concepts, and Tools (Retired)
  • Hypothesis Tests for Variances and Proportions in Six Sigma
  • Identifying Risk (PMBOK® Guide Sixth Edition)
  • Identifying Risks in Your Organization
  • Identifying Six Sigma Projects
  • Impact on Stakeholders and Benchmarking for Six Sigma
  • Implementing and Sustaining Change
  • Implementing Transformational HR
  • Improving Your Memory Skills
  • Improving Your Reading Speed and Comprehension
  • Improving Your Technical Writing Skills
  • Individual Behavior in Organizations
  • Influence Others with Political Savvy
  • Influencing through Positive Leadership
  • Interacting with Customers
  • Interpersonal Communication that Builds Trust
  • Interpersonal Communication: Being Approachable
  • Interpersonal Communication: Communicating Assertively
  • Interpersonal Communication: Communicating with Confidence
  • Interpersonal Communication: Listening Essentials
  • Interpersonal Communication: Targeting Your Message
  • Introduction to Business Analysis
  • Introduction to Business Analysis and Essential Competencies
  • Introduction to Business Analysis Planning
  • Introduction to Hypothesis Testing and Tests for Means in Six Sigma
  • Introduction to Project Management (PMBOK® Guide Fifth Edition)
  • Introduction to Sales
  • Introduction to Workplace Ethics
  • Inventory Management: Aligning Inventory with Production and Demand
  • Investigating Arguments
  • IT Project Management Essentials: Executing IT Projects
  • IT Project Management Essentials: Introduction to IT Project Management
  • ITIL ® Operational Support & Analysis
  • ITIL® 2011 Edition Foundation: Continual Service Improvement
  • ITIL® 2011 Edition Foundation: Introduction to Service Operation
  • ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
  • ITIL® 2011 Edition Foundation: Service Design Fundamentals
  • ITIL® 2011 Edition Foundation: Service Design Processes
  • ITIL® 2011 Edition Foundation: Service Operation Processes
  • ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
  • ITIL® 2011 Edition Foundation: Service Strategy Processes
  • ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
  • ITIL® 2011 Edition OSA: Function Activities
  • ITIL® 2011 Edition OSA: Incident Management Interactions
  • ITIL® 2011 Edition OSA: Introduction to Access Management
  • ITIL® 2011 Edition OSA: Introduction to Event Management
  • ITIL® 2011 Edition OSA: Introduction to Functions
  • ITIL® 2011 Edition OSA: Introduction to Incident Management
  • ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
  • ITIL® 2011 Edition OSA: Introduction to Problem Management
  • ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
  • ITIL® 2011 Edition OSA: Introduction to the Service Desk
  • ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
  • ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
  • ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
  • ITIL® 2011 Edition OSA: Technology and Implementation Considerations
  • ITIL® 2011 Edition Overview: Certification and Benefits
  • ITIL® 2011 Edition Overview: Creating a Service Culture
  • ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
  • ITIL® 4 Foundation: General Management Practices
  • ITIL® 4 Foundation: Introduction
  • ITIL® 4 Foundation: Key Concepts
  • ITIL® 4 Foundation: Key Concepts of Service Management
  • ITIL® 4 Foundation: Service Management Practices (Part 1)
  • ITIL® 4 Foundation: Service Management Practices (Part 2)
  • ITIL® 4 Foundation: The Guiding Principles
  • ITIL® 4 Foundation: The Service Value Chain
  • ITIL® 4 Foundation: The Service Value System
  • ITIL® Continual Service Improvement
  • ITIL® Service Design Concepts
  • ITIL® Service Design Processes
  • ITIL® Service Operation Concepts
  • ITIL® Service Operation Processes
  • ITIL® Service Strategy Concepts
  • ITIL® Service Strategy Processes
  • ITIL® Service Transition Concepts and Processes
  • Keeping Business Calls Professional
  • Keeping Top Performers Challenged
  • Keeping Your Coachee Committed and Accountable
  • Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
  • Keeping Your Skillset Current in the Digital Economy
  • Key Accounting Concepts and Principles
  • Key Elements of Business Execution
  • Knowing When to Take Strategic Risks
  • Leadership Essentials: Building Your Influence as a Leader
  • Leadership Essentials: Communicating Vision
  • Leadership Essentials: Leading with Emotional Intelligence
  • Leading a Cross-functional Team
  • Leading by Motivating
  • Leading Teams: Building Trust and Commitment
  • Leading Teams: Dealing with Conflict
  • Leading Teams: Developing the Team and its Culture
  • Leading Teams: Establishing Goals, Roles, and Guidelines
  • Leading Teams: Fostering Effective Communication and Collaboration
  • Leading Teams: Launching a Successful Team
  • Leading Teams: Managing Virtual Teams
  • Leading Teams: Motivating and Optimizing Performance
  • Leading through Inspiration
  • Leading through Positive Influence
  • Leading Your Team through Change
  • Lean and Six Sigma
  • Lean Improvement Methods and Implementation Planning in Six Sigma
  • Lean Principles and Six Sigma Projects
  • Lean Principles in Six Sigma Projects
  • Lean Tools and FMEA
  • Lean Tools and FMEA in Six Sigma
  • Lean Tools for Process Control in Six Sigma
  • Learning from Failure
  • Leveraging Emotional Intelligence
  • Listening Essentials: Improving Your Listening Skills
  • Listening Even When it's Difficult to Listen
  • Maintaining a Cohesive Multigenerational Workforce
  • Make the Time You Need: Get Organized
  • Making an Impact with Non-verbal Communication
  • Making Change Stick
  • Manage and Control Quality (PMBOK® Guide Sixth Edition)
  • Management & Leadership Essentials
  • Management and Planning Tools for Six Sigma
  • Management Essentials: Confronting Difficult Employee Behavior
  • Management Essentials: Directing Others
  • Management Essentials: Managing a Diverse Team
  • Management of People: Employee Engagement
  • Management of People: Learning and Development
  • Management of People: Talent Acquisition and Retention
  • Management of People: Total Rewards
  • Managing a Project to Minimize Risk and Maximize Quality
  • Managing Employee Development
  • Managing for Cross-functionality
  • Managing for Operational Excellence
  • Managing in a Crisis
  • Managing Motivation during Organizational Change
  • Managing Multigenerational Employees
  • Managing Pressure and Stress to Optimize Your Performance
  • Managing Project Work (PMBOK® Guide Sixth Edition)
  • Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
  • Managing the Unique Needs of Experts
  • Managing with a Cost-control Mindset
  • Managing Your Company's Talent
  • Managing Your Corporate Reputation Online
  • Mastering Key Leadership Competencies
  • Mastering the Details of a Project's Schedule and Budget
  • Maximize Your Productivity by Managing Time and Tasks
  • Measurement System Analysis in Six Sigma
  • Measuring and Modeling Relationships between Variables in Six Sigma
  • Measuring and Sustaining a Coachee's Performance
  • Measuring Outcomes and Using KPIs
  • Microsoft Teams: Communicating via the App
  • Monitor Project Communications (PMBOK® Guide Sixth Edition)
  • Monitoring and Improving Performance
  • Motivating Your Employees
  • Moving Beyond Gender Roles as a Leader
  • Moving Forward with Change Planning
  • Multi-vari Studies, Correlation, and Linear Regression in Six Sigma
  • Multivariate Tools and Nonparametric Tests in Six Sigma
  • Navigating Challenging Situations with Diplomacy and Tact
  • Navigating Other People's Emotions
  • Navigating the Workplace with Emotional Intelligence
  • Navigating through Changes and Conflicts in Projects
  • Navigating Your Own Emotions
  • Negotiating the Best Solution
  • Negotiating Well and Going for the Close
  • New Project Manager Essentials
  • Operations Management Functions and Strategies
  • Optimizing Operations Using Demand Forecasting and Capacity Management
  • Organization and HR: Employee Relations
  • Organization and HR: Organizational Effectiveness and Development
  • Organization and HR: Structure of the HR Function
  • Organization and HR: Workforce Management and Using Technology and Data
  • Organizational Goals and Six Sigma
  • Organizations Change So Get Ready
  • Organize Your Physical and Digital Workspace
  • Organizing Your E-mail
  • Outwitting Your Cognitive Bias
  • Overcoming Unconscious Bias in the Workplace
  • Overcoming Your Own Unconscious Biases
  • Overview of the ITIL® Service Lifecycle
  • Overview of the Scrum Development Process
  • Perform Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)
  • Performance Appraisal Essentials: Planning for Appraisals
  • Performance Metrics for Six Sigma
  • Personal Power and Credibility
  • Personal Productivity Improvement: Managing Tasks and Maximizing Productivity
  • Personal Productivity Improvement: Managing Your Workspace
  • Personal Skills for Effective Business Analysis
  • Perspectives for Effective Business Analysis
  • Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
  • Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
  • Plan and Manage Communications (PMBOK® Guide Sixth Edition)
  • Planning an Effective Performance Appraisal
  • Planning an Effective Presentation
  • Planning and Controlling the Project Schedule
  • Planning Business Analysis Communication and Monitoring
  • Planning for Skills Needs and Managing Performance
  • Planning Meetings Fit for Purpose
  • Planning Project Quality (PMBOK® Guide Fifth Edition)
  • Planning Quality Management (PMBOK® Guide Sixth Edition)
  • Planning Risk Management (PMBOK® Guide Sixth Edition)
  • Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
  • PMP Practical Exercises (PMBOK® Guide Fifth Edition)
  • Polishing Your Feedback Skills
  • Polishing Your Skills for Excellent Customer Service
  • Positive Atmosphere: Establishing a Positive Work Environment
  • Positive Atmosphere: Establishing an Engaged Workforce
  • Positive Atmosphere: How Organizational Learning Drives Positive Change
  • Preparing and Implementing a Business Plan
  • Preparing Financial Statements and Closing Accounts
  • Preparing for Successful Sales
  • Preventing Unhealthy Workplace Conflict
  • PRINCE2® Control, Manage, and Close Projects (2017 Update)
  • PRINCE2® Practitioner Exam Information
  • PRINCE2® Project Control, Management, and Closure (2009-aligned)
  • PRINCE2® Project Management Overview (2009-aligned)
  • PRINCE2® Project Management Overview (2017 Update)
  • PRINCE2® Project Planning and Risk Management (2009-aligned)
  • PRINCE2® Project Planning and Risk Management (2017 Update)
  • PRINCE2® Project Quality and Control (2017 Update)
  • PRINCE2® Project Quality Planning and Control (2009-aligned)
  • PRINCE2® Project Start Up, Initiation, and Direction (2009-aligned)
  • PRINCE2® Start, Direct, and Initiate Projects (2017 Update)
  • Probability and Probability Distributions in Six Sigma
  • Process and Performance Capability Measurement in Six Sigma
  • Process Documentation and Analysis in Six Sigma
  • Process Flow Metrics and Analysis Tools for Six Sigma
  • Procrastination: Admitting it is the First Step
  • Procurement Management (PMBOK® Guide Sixth Edition)
  • Procurement Planning (PMBOK® Guide Sixth Edition)
  • Product Management: An Overview
  • Product Management: Building a Product Roadmap and Agile Product Management
  • Product Management: Building a Product Strategy
  • Product Management: Communication for Product Managers
  • Product Management: Competitive and Market Analytics for Product Managers
  • Product Management: Create a Go-to-Market Plan
  • Product Management: Customer Development for Product Managers
  • Product Management: Design and Run Experiments for Product Managers
  • Product Management: Market Research Basics
  • Product Management: Metrics for Product Managers
  • Product, Pricing, and Promotion in the Marketing Mix
  • Professional in Human Resources: Business Environment
  • Professional in Human Resources: Business Planning
  • Professional in Human Resources: Introduction to PHR® Exam
  • Professional in Human Resources: PHR® Exam Summary
  • Project Changes and Closing (PMBOK® Guide Sixth Edition)
  • Project Documents and Terminology
  • Project Fundamentals (PMBOK® Guide Sixth Edition)
  • Project Initiation and Planning (PMBOK® Guide Sixth Edition)
  • Project Management Fundamentals
  • Project Management Introduction (PMBOK® Guide Sixth Edition)
  • Project Management Practical Exercises
  • Project Planning Documents
  • Project Selection and Initiation
  • Prospecting: Panning for Sales Gold
  • Proven Techniques for Technical Communication
  • Providing Effective Internal Customer Service
  • Providing On-site Customer Service
  • Providing Telephone Customer Service
  • Public Speaking Strategies: Preparing Effective Speeches
  • Quality and Procurement Planning
  • Quality Methodologies and Standards for Project Management
  • RADD Knowledge Area: Part 1
  • RADD Knowledge Area: Part 2
  • Rapport Building in Customer Service
  • Reaching Customers Digitally
  • Reaching Goals Using Perseverance and Resilience
  • Reaching Sound Conclusions
  • Rebuilding Trust
  • Recording, Posting, and Balancing the Books
  • Redefining Yourself after Organizational Change
  • Resolving Workplace Conflict
  • Resource and Risk Planning
  • Responding Effectively to Risks
  • Responding to Risk (PMBOK® Guide Sixth Edition)
  • Risk Management: Organizational Risk and Safety and Health Legislation
  • Risk Management: Workplace Safety, Security, and Privacy
  • Root Cause Analysis and Waste Elimination in Six Sigma
  • Running Meetings in Better Directions
  • Scope, Schedule and Cost Planning
  • Self-improvement for Lifelong Success
  • Sending E-mails to the Right People
  • Sharing a Vision
  • Six Sigma and Lean Foundations and Principles
  • Six Sigma and Lean: Foundations and Principles
  • Six Sigma and Organizational Goals
  • Six Sigma Business Case, Project Charter, and Tools
  • Six Sigma Control Charts
  • Six Sigma Control Tools and Documentation
  • Six Sigma Correlation, Regression, and Hypothesis Testing
  • Six Sigma Cycle-time Reduction and Kaizen Blitz
  • Six Sigma Data Classification, Sampling, and Collection
  • Six Sigma Design of Experiments
  • Six Sigma Exploratory Data Analysis
  • Six Sigma Hypothesis Testing Fundamentals
  • Six Sigma Hypothesis Tests for Variances and Proportions
  • Six Sigma Management and Planning Tools
  • Six Sigma Measurement System Analysis
  • Six Sigma Measurement Systems Analysis
  • Six Sigma Measurement Systems and Metrology
  • Six Sigma Performance Metrics
  • Six Sigma Probability and Statistical Distributions
  • Six Sigma Process and Performance Capability Measurement
  • Six Sigma Process Control Tools
  • Six Sigma Process Documentation and Analysis
  • Six Sigma Project Identification
  • Six Sigma Project Management Essentials
  • Six Sigma Project Selection, Roles, and Responsibilities
  • Six Sigma Project Team Dynamics and Performance
  • Six Sigma Root Cause Analysis and Waste Elimination
  • Six Sigma Statistical Process Control Basics
  • Six Sigma Statistics and Graphical Presentation
  • Six Sigma Strategic Planning and Deployment
  • Six Sigma Team Basics, Roles, and Responsibilities
  • Six Sigma Team Dynamics and Training
  • Six Sigma Team Dynamics, Roles, and Success Factors
  • Six Sigma Team Facilitation and Leadership
  • Six Sigma Techniques for Improvement
  • Six Sigma Voice of the Customer
  • Six Sigma: Identifying Projects
  • Six Sigma: Metrics
  • Six Sigma: Project Management Basics
  • Six Sigma: Quality Tools
  • Six Sigma: Team Basics, Roles, and Responsibilities
  • Solve Problems Using Systems Thinking in the Workplace
  • Statistical Process Control (SPC) and Control Charts in Six Sigma
  • Statistical Process Control and Control Plans in Six Sigma
  • Statistics and Graphical Presentation in Six Sigma
  • Staying Balanced in a Shifting World
  • Strategic HR for SPHR Exam Candidates Part I
  • Strategic HR for SPHR Exam Candidates Part II
  • Strategic Product and Service Management
  • Strategic Sales Planning
  • Strategically Focused Project Management
  • Strategies for Building a Cohesive Team
  • Strategies for Communicating with Tact and Diplomacy
  • Strategies for Managing Technical Teams
  • Strategies for the Modern Public Relations Professional
  • Supply Chain Management Basics: Cutting Costs and Optimizing Delivery
  • Sustaining Six Sigma Improvements
  • Tailoring PRINCE2® for your Project Environment (2009-aligned)
  • Take a Deep Breath and Manage Your Stress
  • Taking Action to Empower Employees
  • Taking Effective and Professional Notes
  • Taking Final Steps to Bring a Project to its Close
  • Taking Stock of Your Work/Life Balance
  • Taking the Lead with Workplace Motivation and Engagement
  • Taking Your Team to the Next Level with Delegation
  • Team and Customer Relationships
  • Team Dynamics and Performance for Six Sigma Projects
  • Telecommuting Basics: Maximizing Productivity as a Remote Employee
  • Telling a Business Story
  • TestPrep ITIL 4 Foundation
  • TestPrep ITIL Foundation
  • TestPrep PMI Agile Certified Practitioner
  • TestPrep PRINCE2 2017 Foundation
  • TestPrep Professional in Human Resources (PHR)
  • Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma
  • The Aerospace & Defense Industry Overview: Version 2
  • The Agriculture Industry Overview: Version 4
  • The Art and Science of Communication
  • The Art of Staying Focused
  • The Automotive Industry Overview: Version 4
  • The BA Elicitation and Collaboration Knowledge Area
  • The BA Planning and Monitoring Knowledge Area
  • The Basics of Marketing
  • The Benefits and Challenges of Engaging Employees
  • The Biotechnology Industry Overview: Version 2
  • The Broadcasting & Entertainment Industry Overview: Version 2
  • The Building Blocks of Building Trust
  • The Capital Markets Industry Overview: Version 2
  • The Chemicals Industry Overview: Version 2
  • The Consumer Electronics Industry Overview: Version 2
  • The Customer Service Representative (CSR)
  • The Discovery Meeting: Starting Off on the Right Foot
  • The Education Industry Overview: Version 2
  • The Effects of Environmental Change on Business
  • The Essentials for Anger Management
  • The Federal Government Industry Overview: Version 4
  • The First Steps in Negotiating
  • The Food and Beverage Industry Overview: Version 4
  • The Health Care Industry Overview: Version 4
  • The Information Technology Industry Overview: Version 4
  • The Insurance Industry Overview: Version 4
  • The Manufacturing Industry Overview: Version 4
  • The Many Approaches to Facing Workplace Conflict
  • The Oil and Gas Industry Overview: Version 4
  • The People and Planning in Marketing
  • The Pharmaceutical Industry Overview: Version 5
  • The Process Groups (PMBOK® Guide Sixth Edition)
  • The Reality of Being a First-time Manager
  • The Requirements Life Cycle Management Knowledge Area
  • The Role of Ethics in Project Management
  • The Solution Evaluation Knowledge Area
  • The Strategy Analysis Knowledge Area
  • The Telecommunications Industry Overview: Version 4
  • The Utilities Industry Overview: Version 2
  • The Value Proposition: Getting Your Pitch Right
  • Thinking Strategically as a Manager
  • Time Management: Planning and Prioritizing Your Time
  • Transitioning from Technical Professional to Management
  • Transitioning into a Project Management Role
  • Troubleshooting and Closing the Project
  • Troublesome Words and Phrases: Common Usage Mistakes in Writing
  • Trust Building through Effective Communication
  • Turning Objection into Opportunity during a Sales Call
  • Uncovering and Utilizing Your Talents and Skills
  • Understanding DOE and Planning Experiments in Six Sigma
  • Understanding Unconscious Bias
  • Unleashing Personal and Team Creativity
  • Using Active Listening in Workplace Situations
  • Using Basic Statistics and Graphical Methods in Six Sigma
  • Using Business and Financial Measures in Six Sigma
  • Using Communication Strategies to Bridge Cultural Divides
  • Using E-mail and Instant Messaging Effectively
  • Using Feedback to Improve Team Performance
  • Using Lean Control Tools and Maintaining Controls in Six Sigma
  • Using Lean to Improve Flow and Pull
  • Using Lean to Perfect Organizational Processes
  • Using Lean to Reduce Waste and Streamline Value Flow
  • Using Performance Appraisals to Advance Your Career
  • Using Punctuation Marks
  • Using Strategic Thinking to Consider the Big Picture
  • Using the Parts of Speech
  • Validate and Control Scope (PMBOK® Guide Sixth Edition)
  • Vendor Management for Technology Professionals
  • Verifying and Building on Creative Ideas
  • Voice of the Customer in Six Sigma
  • Women in Leadership: Building Your Infrastructure for Leadership
  • Workforce Planning and Employment: Employment Legislation
  • Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies
  • Workforce Planning and Employment: Recruitment Strategies
  • Workforce Planning and Employment: Sourcing and Selecting Candidates
  • Working Out and Through Conflict
  • Working with Difficult People: Dealing with Micromanagers
  • Working with Difficult People: How to Work with Aggressive People
  • Working with Difficult People: How to Work with Manipulative People
  • Working with Difficult People: How to Work with Negative People
  • Working with Difficult People: How to Work with Procrastinators
  • Working with Difficult People: Identifying Difficult People
  • Workplace Conflict: Strategies for Resolving Conflicts
  • Workplace Management: Corporate Social Responsibility
  • Workplace Management: Employment Laws and Regulations
  • Workplace Management: Global HR, Diversity, and Inclusion
  • Workplace Management: Risk Management
  • Writing and Preparing an Effective Speech
  • Writing Effective E-mails and Instant Messages
  • Writing Skills for Public Relations
  • Your Role in Workplace Diversity