Cisco® Customer Success Manager v1.1 (DTCSM)

In this course you will learn how to drive adoption and expected outcomes for the desired product or service. You will be given a chance to partner with a customer to track, measure, and create reporting that will assist in identifying any obstacles that may be preventing them from taking full advantage of the product capabilities, identifying and removing barriers to achieving the capabilities purchased, ultimately optimizing lifetime customer value and reducing churn.

Cisco® Customer Success Manager v1.1 (DTCSM)

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Learning Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • What is meant by “customer success” in the context of software-based IT products and cloud-based services targeted at enterprise customers
  • Key tasks
  • Expectations from the CSM role
  • Knowledge of CSF, KPI, and how they are related to success
  • Course Outline

     

    Course Details

    Course Outline

    1 - Course Outlines
  • DISCOVERY
  • BENCHMARKING AND APPLICATION
  • ANALYSIS AND EVALUATION
  • ENABLEMENT
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    The primary audience for this course is as follows:

    Customer Success Manager

    Customer Enablement Manager

    Customer Adoption Manager

    Other Prerequisites

    The knowledge and skills you should have before attending this course are as follows:

    Previous experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

    Cisco® Customer Success Manager v1.1 (DTCSM)

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    Course Length : 3 Days (24 Hours)

    There are currently no scheduled dates for this course. Please contact us for more information.

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