1 - Introduction to Unity Connection 12.5
An Overview of Cisco Unity ConnectionWhat is Cisco Unity Connection? Feature/Capacity Summary Appliance Architecture User Access to Inbox Active-Active, High-Availability Deployment Digital NetworkingWhat’s New in 10.x/11.x/12.x?HTTPS Networking Single Sign-on Video Greetings Tenant Partitioning Message Status on Reply/Reply-All Mailbox quota email notification Voice Message attachment in HTML Notification
2 - Administration Interfaces for Cisco Unity Connection
Logging into Cisco Unity Connection ApplicationsPlatform Administration Application Administration Application interfaces UC Admin Unified Serviceability Unity Connection Serviceability Unified Reporting ELM OS Admin DRS CLIConnection Users and Contacts Understanding Users and ContactsDefining Users Defining Contacts Preparing to Configure Users Configuring Authentication Rules Configuring Class of Service Configuring Schedules and Holidays Configuring User Templates Configuring Users Understanding Contacts Configuring ContactsManaging Multiple UsersConfiguring Multiple Users Importing Users Using AXL Importing Users Using LDAP Importing Users Using Bulk Administration Tool Reviewing Users
3 - Understanding Call Handlers and Call Flow
How the System Handles Calls Defining Call Routing: Direct and Forwarded Describing Call Routing - Direct Describing Call Routing Forwarded Implementing Call Routing Describe Call Handlers Configure Call Handlers Describe Directory Handlers Configure Directory Handlers Describe Interview Handlers Configure Interview Handlers Reviewing Incoming Call Flows Reviewing Incoming Call Handling ComponentsUnity Connection Features Understanding the Dial PlanDial Plan Components Dial Plan Examples Dial Plan ConfigurationUnderstanding User FeaturesDescribe Video Greetings Understanding Integrated Messaging vs. Single Inbox Configuring Integrated Messaging Configuring Single Inbox Accessing Voice Messaging and User Features Accessing Voice Messaging Visual Voicemail Implementing ViewMail for Outlook Accessing Voice MessagingManaging Distribution ListsSystem Distribution Lists Private Distribution Lists Creating an Audiotext Application Audiotext Application Design Audiotext Application Configuration
4 - Connection Tools and Reports
Greeting AdministratorUnderstanding Greeting Administrator Greeting Administrator ConfigurationTools and ReportsUsing the Bulk Edit Feature Using Task Management Using Cisco Unity Connection ReportsUsing the Disaster Recovery SystemConfiguring Backups Performing Restore Operations
5 - Lab Outline
Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple UsersLab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The primary audience for this course is as follows:
IT support personnel
Helpdesk support staff
The secondary audience for this course is as follows:
Network Engineering Staff
Unity Connection Administration 12.5 does not have prerequisites.
However, the following knowledge and skills allow the student to gain the most from the course:
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager