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Mastering Positive Assertiveness

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

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Õpiväljundid

After completing this course, students will know how to:

  • Develop the necessary skills to communicate with confidence
  • Apply communication styles that maximize benefits
  • Augment your listening and hearing skills to increase engagement
  • Utilize that art of asking questions to elicit more from others
  • Leverage your body language for full communication
  • Make the best first impressions by looking, sounding and being confident

     

    Koolituse üksikasjad

    Koolituskava

    1 - What is Assertiveness?
  • Differentiating Self-confidence from Assertiveness
  • Understanding the Four Styles of Communication
  • What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
  • 2 - Dimensions of Communication
  • Differentiating Listening from Hearing
  • Developing Emphatic Listening Skills
  • Utilizing Question Types – Open, Clarifying, and Closed
  • Converting Negative Thinking into Positive Thinking
  • 3 - Body Language Says It All
  • Managing Your Appearance
  • Understanding Non-verbal Communication
  • Making the Right First Impression
  • Speaking with Confidence
  • Relaxing and Reducing Anxiety
  • 4 - Dealing with Difficult Situations
  • Dealing with Difficult People
  • Building Rapport and Trust
  • Appreciating the Different Ways that People Send and Receive Information
  • Breaking Down Barriers and Building Consensus
  • Applying PEGASUS
  • Utilizing a Tactical Approach
  • Choosing the Proper Form of Communication
  • Koolituse läbinu saab rahvusvaheliselt tunnustatud New Horizons koolituskeskuse tunnistuse. ------ Tegelik kursuse kava võib olenevalt koolituskeskusest erineda. Lisateabe saamiseks pöörduge oma müügiesindaja poole. ------

    Kellele see on mõeldud?

    Sihtrühm

    Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.

    Mastering Positive Assertiveness

    €990
    Koolituse kestus : 2 Päeva (1 päev = 8 AK tundi)
     

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