Course Details
Course Outline
1 - Introduction to Microsoft Dynamics 365
IntroductionDynamics 365 ApplicationsWhat is artificial intelligence (AI)?What is mixed reality (MR)?Digital TransformationSummary
2 - Principles of cloud computing
IntroductionWhat is cloud computing?Benefits of cloud computingCompliance, terms, and requirementsTypes of cloud servicesDeploymentAzure DevOpsMicrosoft Dynamics Lifecycle Services (LCS)Explore Power Platform Admin CenterSummary
3 - Introduction to Dynamics 365 Sales
IntroductionAutomation of business processes with Dynamics 365 SalesManage the sales process and pipelineBenefits of Microsoft Relationship Sales Solution (MRSS)Dynamics 365 Sales InsightsDynamics 365 Customer VoiceDynamics 365 Product VisualizeSummary
4 - Introduction to Dynamics 365 Marketing
IntroductionThe benefits of Dynamics 365 MarketingFeatures and functionality of Dynamics 365 MarketingLead generation and qualificationCustomer journeySegmentationEvent managementSummary
5 - Introduction to Dynamics 365 Customer Service
IntroductionOverview of Dynamics 365 Customer ServiceAccount managementCase lifecycle managementKnowledge articlesOmnichannel for Dynamics 365 Customer ServicePower Apps PortalsDynamics 365 Customer Service InsightsSummary
6 - Introduction to Dynamics 365 Field Service
IntroductionBenefits of Dynamics 365 Field ServiceConnected Field ServiceService resource schedulingResource Scheduling Optimization (RSO)Field Service MobileDynamics 365 Remote AssistDynamics 365 GuidesSummary
7 - Introduction to Dynamics 365 Finance
IntroductionOverview of Dynamics 365 FinanceDynamics 365 Finance core capabilitiesSummary
8 - Introduction to Dynamics 365 Supply Chain Management
IntroductionOverview of Dynamics 365 Supply Chain ManagementDynamics 365 Supply Chain Management core capabilitiesDynamics 365 LayoutSummary
9 - Introduction to Dynamics 365 Business Central
IntroductionOverview of Dynamics 365 Business CentralFinance and budgetingSupply chain mangementProject managementSales and serviceWhen should you use Business Central versus other Dynamics 365 applications?Summary
10 - Introduction to Dynamics 365 Human Resources
IntroductionOverview of Dynamics 365 Human ResourcesEmployee Self-servicePersonnel managementBenefits managementEmployee developmentSummary
11 - Introduction to Dynamics 365 Commerce
IntroductionOverview of Dynamics 365 CommerceOmnichannel and Channel managementDynamics 365 Commerce core functional areasAssisted SellingMerchandizing and inventoryDynamics 365 Commerce deployment optionsDynamics 365 Fraud ProtectionSummary
12 - Recognize Dynamics 365 Security
IntroductionDynamics 365 cloud securityCloud security basicsUnderstanding role-based securitySecurity in Finance and Operations appsSummary
13 - Connect and analyze your Dynamics 365 data
IntroductionThe use of Microsoft Power Platform in Dynamics 365Benefits of Common Data ServiceDynamics 365 reportingSummary
14 - Explore model-driven app integrations and Dynamics 365 Customer Insights
IntroductionIntegration across Dynamics 365 applicationsIntegration with Microsoft productsIntegration with third-party applicationsDynamics 365 Customer InsightsSummary
15 - Explore Finance and Operations cross-app integrations
IntroductionIntegration across Dynamics 365 appsDiscover the Data Management FrameworkIntegrations across Microsoft productsIntegrations with third-party appsExplore external system integration capabilitiesSummary
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
Target Audience
This course is targeted to learners who want to acquire a solid grounding in the fundamentals of Dynamics 365.