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A brief history of New Horizons

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Information Technology Infrastructure Library (ITIL)® Courses

ITIL Courses and training from New Horizons will help your organization take advantage of ITIL principles.ITIL

Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.

Course Topics

New Horizons ITIL courses will cover ITIL 2011 concepts, including:

  • How to reduce IT costs
  • How to improve IT services through proven best practice processes
  • Improving overall customer satisfaction
  • Implementing ITIL standards
  • How to improve IT productivity

Key Courses

Outline ITIL Foundations 2011 Edition  
Outline ITIL Intermediate Continual Service Improvement 2011 Edition  
Outline ITIL Intermediate Operational Support & Analysis 2011 Edition  
Outline ITIL Intermediate Planning Protection & Optimization 2011 Edition  
Outline ITIL Intermediate Service Design 2011 Edition  
Outline ITIL Intermediate Service Offerings and Agreements 2011 Edition  
Outline ITIL Intermediate Service Operation 2011 Edition  
Outline ITIL Intermediate Service Strategy 2011 Edition  
Outline ITIL Intermediate Service Transition 2011 Edition  

 

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