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Information Technology Infrastructure Library (ITIL) Courses

ITIL Courses and training from New Horizons will help your organization take advantage of ITIL principles.

Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.

ITIL

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Course Topics

New Horizons ITIL courses will cover ITIL v3 concepts, including:

  • How to reduce IT costs
  • How to improve IT services through proven best practice processes
  • Improving overall customer satisfaction
  • Implementing ITIL standards
  • How to improve IT productivity

Key Courses

Outline ITIL Service Management Essentials
Outline ITIL v3 Foundation Bridge
Outline ITIL v3 Foundations
Outline ITIL v3 Intermediate - Continual Service Improvement (CSI)
Outline ITIL v3 Intermediate - Planning, Protection and Optimization (PPO)
Outline ITIL v3 Intermediate - Release Control and Validation (RCV)
Outline ITIL v3 Intermediate - Service Design
Outline ITIL v3 Intermediate - Service Operation
Outline ITIL v3 Intermediate - Service Strategy
Outline ITIL v3 Intermediate - Service Transition