ITIL® Training Courses

ITIL is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in the world. Learn how to effectively reduce your organization's IT costs, better define and formalize operational processes, provide a “common language” for both business and IT, and improve overall customer satisfaction.

ITIL training from New Horizons is ideal for any technology professionals looking to create a solid foundation of IT service management in their organization or pursue ITIL certification.


ITIL Foundation Training

ITIL® 4 Foundation

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.

3 Days | $1695 USD

Take2 Re-Sit Exam Add On Option - Take2 is available with purchase of a ITIL® course as an add-on. Take2 allows you to retake your ITIL exam, in the event that you do not pass on your first attempt. You must schedule and take the re-sit exam within 6 months from the date of your initial exam.

Buy Take2 - $100

ITIL Managing Professional Training

ITIL® 4 Specialist Create, Deliver and Support (CDS)

Begin your journey toward the ITIL Managing Professional designation. Acquire insights that allow you to integrate value streams and activities to create, deliver and support IT-enabled products and services. This class includes an exam voucher.

3 Days | $2385 USD

ITIL® 4 Specialist - Drive Stakeholder Value (DSV)

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.

3 Days | $2385 USD

ITIL® 4 Specialist High Velocity IT (HVIT)

This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean. This class includes an exam voucher.

3 Days | $2385 USD

ITIL Strategic Leader Training

ITIL® 4 Strategist Direct Plan and Improve (DPI)

In this course, you will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

3 Days | $2385 USD

ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

You will experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

3 Days | $2385 USD

ITIL v4 Certification Details

The ITIL 4 certification program can be tailored to a person's or an organization's learning needs. It employs a modular, tier-based structure to let you either focus on particular subject areas or build a broad understanding of service management.

ITIL Certification Chart


Why Choose New Horizons for Your ITIL Training?

Accredited Training Partner
New Horizons is an Accredited Training Organization with PeopleCert. That means that our certified subject matter experts only deliver content authorized by PeopleCert to best prepare you for your certification exam.

Private Group Training
Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform. Unify your team's learning experience by scheduling a Private Group Training session.
Contact Us to get started.

Custom Training Solutions
Make sure your business objectives are being met by customizing the class to specifically address your needs. Our subject matter experts can customize the class to specifically address the unique goals of your team.

Free Re-Takes
Most completed New Horizons courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most courses, if they are the same version, FREE OF CHARGE, within six months of course completion. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers.

Guaranteed to Run Schedule
Schedule your Guaranteed to Run (GTR) class with confidence. Choose from hundreds of GTR dates across a diverse catalog of course titles and never worry about your class cancelling at the last minute.