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ITIL Training

New Horizons ITIL courses will teach you everything you need to know about ITIL implementation and help prepare you for your certification exams.

ITIL Course Topics Include

  • How to reduce IT costs
  • How to improve IT services through proven best practice processes
  • Improving overall customer satisfaction
  • Implementing ITIL standards
  • How to improve IT productivity
  • And much more...

ITIL Courses

ITIL Foundations
(2011 Edition)
Schedule Outline
ITIL Expert Managing Across the Lifecycle
(2011 Edition)
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ITIL Intermediate Continual Service Improvement
(2011 Edition)
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ITIL Intermediate Operational Support & Analysis
(2011 Edition)
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ITIL Intermediate Planning Protection & Optimization
(2011 Edition)
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ITIL Intermediate Release Control & Validation
(2011 Edition)
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ITIL Intermediate Service Design
(2011 Edition)
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ITIL Intermediate Service Offerings and Agreements
(2011 Edition)
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ITIL Intermediate Service Operation
(2011 Edition)
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ITIL Intermediate Service Strategy
(2011 Edition)
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ITIL Intermediate Service Transition
(2011 Edition)
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ITIL® is a registered trademark of the Cabinet Office.
The Swirl logo™ is a trademark of the Cabinet Office.

ITIL Certification

To earn your ITIL certifications, start with training from New Horizons. Our courses will provide you with the skills and knowledge you need to pursue ITIL certification.

ITIL Certification is broken down into five levels. This modular approach allows the student to build a foundation and then specialize in advanced concepts.

ITIL Foundation

Establish a foundational level of knowledge of ITIL concepts. Anyone interested in ITIL principles should start with the ITIL Foundation course and certification. ITIL Foundations is a prerequisite for all other ITIL certifications.

Learn more about the ITIL Foundation level

ITIL Intermediate Level

Advance your ITIL knowledge with intermediate level ITIL certification. Intermediate Level certification consists of multiple modules and paths that the candidate may select.

Learn more about the ITIL Intermediate level

ITIL Managing Across the Lifecycle

This is the final required module that all candidates must pass prior to advancing to the ITIL Expert level.

Learn more about Managing Across the Lifecycle

ITIL Expert Certificate

Demonstrate expert level knowledge. Requires multiple certification exams and credits.

Learn more about obtaining the Expert Certificate

ITIL Master Qualification

The ultimate ITIL Certification.

Learn more about the Master Qualification

ITIL® is a registered trademark of the Cabinet Office.
The Swirl logo™ is a trademark of the Cabinet Office.

About ITIL

The Information Technology Infrastructure Library (ITIL) are a set of standard practices or core publications originally developed in the 1980s as the need for standard practices in IT developed. The UK Government’s Central Computer and Telecommunications Agency developed the set of IT best practices recommendations.

Over the years, and as IT and organization needs have changed, the IT Infrastructure Library has been updated and modified accordingly. The most recent set of standards were released in July of 2011 and are controlled by the Cabinet Office.

The ITIL 2011 edition consists of five core publications:

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement

 

For complete details about ITIL, visit the Official ITIL website.

ITIL® is a registered trademark of the Cabinet Office.
The Swirl logo™ is a trademark of the Cabinet Office.

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