Find A Course

For More Information

  • Dynamics CRM Training

    Develop Your Skills
  • Certification

    MCTS on Dynamics CRM
  • About Dynamics CRM

    Strategic Customer Care

Dynamics CRM Training

From an introduction to CRM to learning how to customize and extend Dynamics CRM, New Horizons has the courses that you need.

New Horizons uses Microsoft Official Curriculum to provide you with the best possible training.

Microsoft Dynamics CRM 2011

80442 Introduction to Microsoft Dynamics CRM 2011 Schedule Outline
80290 Marketing Automation in Microsoft Dynamics CRM 2011 Schedule Outline
80291 Sales Management in Microsoft Dynamics CRM 2011 Schedule Outline
80292 Service Management in Microsoft Dynamics CRM 2011 Schedule Outline
80293 Service Scheduling in Microsoft Dynamics CRM 2011 Schedule Outline
80445 Reporting in Microsoft Dynamics CRM 2011 Schedule Outline
80296 Microsoft Dynamics CRM 2011 Installation and Deployment Schedule Outline
80294 Microsoft Dynamics CRM 2011 Customization and Configuration Schedule Outline
80295 Extending Microsoft Dynamics CRM 2011 Schedule Outline

Microsoft Dynamics CRM 4.0

8911 Installation and Deployment in Microsoft Dynamics CRM 4.0 Schedule Outline
8912 Customization and Configuration in Microsoft Dynamics CRM 4.0 Schedule Outline
8913 Applications in Microsoft Dynamics CRM 4.0 Schedule Outline
80003 Workflow in Microsoft Dynamics CRM 4.0 Schedule Outline

Certification on Dynamics CRM

Validate your Dynamics CRM knowledge and skills in a specific module of the product by obtaining the Microsoft Certified Technology Specialist certification.

MCTS: Microsoft Dynamics CRM

One exam each to earn these MCTS titles:

Exam MB2-868 Microsoft Dynamics CRM 2011 Applications
Course: 80292: Service Management in Microsoft Dynamics CRM 2011
Course: 80293: Service Scheduling in Microsoft Dynamics CRM 2011
Course: 80290: Marketing Automation in Microsoft Dynamics CRM 2011
Course: 80291: Sales Management in Microsoft Dynamics CRM 2011
Exam MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration
Course: 80294: Microsoft Dynamics CRM 2011 Customization and Configuration
Exam MB2-876 Extending Microsoft Dynamics CRM 2011
Course: 80295: Extending Microsoft Dynamics CRM 2011
Exam MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment
Course: 80296: Microsoft Dynamics CRM 2011 Installation and Deployment

About Dynamics CRM

Microsoft Dynamics CRM is designed to help reduce costs and increase your profitability by "organizing and automating business processes that nurture customer satisfaction and loyalty"1. Dynamics CRM is used in the following areas of your business in which you work with your customers:

Customer Relationships

Sales

Microsoft Dynamics CRM is a huge benefit to your sales teams, allowing them to be better prepared to interact with the customer, as they will have more insight into the customer's specific needs and previous dealings with the company. Tools for collaboration encourage sales teamwork.

Customer Care

Exceed the expectations of your customers through the intuitive insights Dynamics CRM can provide. Customer care components of CRM include:

  • Service Essentials: Case management, Customer context, Knowledge Management, Universal Queuing and Routing, Workflow Designs, Team Collaboration, and Scheduling.
  • Contact Center: Supporting your times of active engagement with the customer.
  • Support of Multiple Engagement Channels: Phone, Email, Web Self-Service, Chat and Cobrowse, Mobile, Community and Social Media.

Marketing

Dynamics CRM delivers innovation. Marketing Pilot provides multi-channel marketing automation and analytics.

Social Media

Integrate your daily applications with social media for the most up-to-date information.

Technology

Dynamics CRM has the ability to be customized and extended to support other groups than direct customers: employees, partners, suppliers, distributors, etc.

1Microsoft Dynamics CRM website


Close

View schedule for:

or

**Website page will open in a new window - Please disable your pop-up blocker.**
Web 1
Connect With New Horizons