This is an introductory course designed to provide students with a basic understanding of the benefits, functions and impact a business analyst has within an organization. The course discusses the business analysis process as it is applied throughout a project as well as the pre-project activities that comprise strategy analysis. Students learn how a business analyst supports the project throughout the solution development life cycle, from defining business needs and solution scope to validating that requirements have been met in the testing phase and ensuring the solution continues to provide value after implementation. This course may earn a Credly Badge.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of this course, you will be able to:

Understand the role of the business analyst
Discuss industry standards/resources for obtaining more information about business analysis
Acquire a solid understanding of the various tasks/activities that comprises business analysis
Recognize the pre- and post-project business analysis activities
Learn how to plan, elicit, analyze, model, and test requirements

  • Introduction to Business Analysis

  • Business analysis defined
    The activities that comprise business analysis
    IIBA/PMI and the goals of a professional association
    IIBA's BABOK Guide and PMI's Practice Guide in Business Analysis
    Exercise- Requirements challenges

  • The IIBA and the role of the Business Analyst

  • Business analyst defined
    BA role vs. PM role
    Importance of communication/collaboration
    The deliverables produced as part of business analysis
    The BA career path
    Exercise- Review case Study

  • Strategy Analysis and Change

  • The definition of Strategy Analysis
    Components of Strategy Analysis
    Identifying stakeholders and business needs
    Exercises- Business Need development and RACI Stakeholder Identification

  • Understanding and Defining Solution Scope

  • Defining Solution Scope
    Project scope vs. product scope
    Defining a problem statement
    Techniques for defining scope
    Exercises- Conduct a brainwriting session and create a context diagram
    Optional exercise- Create a Use Case Diagram

  • Understanding Requirements

  • Define the term requirement
    Understand requirement types
    Present the requirements process
    Requirements vs. specifications and business rules
    Exercise- Identify Requirements

  • Planning & Eliciting Requirements

  • The Requirements Work Plan (RWP)
    Components of the RWP
    Identifying good questions for elicitation
    Active listening
    Categories and types of elicitation techniques
    Exercise- Planning for elicitation

  • Analzying & Documenting Requirements

  • Understanding requirements analysis
    The Business Requirements Document (BRD)
    The BRD vs. the functional requirements specification
    BRD components
    The purpose of packaging requirements
    Exercise- Analyzing Requirements

  • Elicitation & Process Modeling

  • Why models are created
    Objectives of modeling
    What is process management
    Understanding process modeling
    Modeling using BPMN
    AS-IS vs. TO-BE modeling
    BPMN subclasses
    BPMN simple structure
    Business Process Modeling case study
    Exercises- Modeling and create a Prototype of your application

  • Verifying & Validating Requirements

  • The difference between validation and verification
    Characteristics of good requirements
    Risks associated with requirements
    Types of testing approaches
    Creating a test plan
    Requirements traceability matrix
    Verified and validated requirements
    Exercise- Testing Requirements

  • Additional Resources

  • Helpful links for obtaining additional business analysis information


Designed for individuals new to the business analyst role or those who supervise and/or work with business analysts.




No prerequisites are required for this course. This course is suitable for both novices and experienced people who need to have a clear and systematic approach to Business Analysis.

Course Info

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Cost: $ 1,535

Length: 2.0 days (16 hours)


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