In this course students will understand the different methods of communication and how to make the most of each of them. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

1

  • Getting Started

  • Icebreaker
    Housekeeping Items
    The Parking Lot
    Workshop Objectives
2

  • The Big Picture

  • What is Communication?
    How Do We Communicate?
    Other Factors in Communication
3

  • Understanding Communication Barriers

  • An Overview of Common Barriers
    Language Barriers
    Cultural Barriers
    Differences in Time and Place
4

  • Paraverbal Communication Skills

  • The Power of Pitch
    The Truth about Tone
    The Strength of Speed
5

  • Non-Verbal Communication

  • Understanding the Mehrabian Study
    All About Body Language
    Interpreting Gestures
6

  • Speaking Like a STAR

  • S = Situation
    T = Task
    A = Action
    R = Result
    Summary
7

  • Listening Skills

  • Seven Ways to Listen Better Today
    Understanding Active Listening
    Sending Good Signals to Others
8

  • Asking Good Questions

  • Open Questions
    Closed Questions
    Probing Questions
9

  • Appreciative Inquiry

  • The Purpose of AI
    The Four Stages
    Examples and Case Studies
10

  • Mastering the Art of Conversation

  • Level One- Discussing General Topics
    Level Two- Sharing Ideas and Perspectives
    Level Three- Sharing Personal Experiences
    Our Top Networking Tips
11

  • Advanced Communication Skills

  • Understanding Precipitating Factors
    Establishing Common Ground
    Using 'I' Messages
12

  • Wrapping Up

  • Words from the Wise
    Review of Parking Lot
    Lessons Learned
    Completion of Action Plans and Evaluations

Audience

Business professionals who are interested in learning effective written and verbal communication techniques.

Language

English

Prerequisites

There are no prerequisites to attend this course.

$435

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

Schedule select
23
Aug
Wednesday
9:00 AM ET -
5:00 PM ET
Available
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