In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

We�ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

1

  • Getting Started

  • Icebreaker
    Housekeeping Items
    The Parking Lot
    Workshop Objectives
2

  • Verbal Communication Skills

  • Listening and Hearing- They Aren't the Same Thing
    Asking Questions
    Communicating with Power
3

  • Non-Verbal Communication Skills

  • Body Language
    The Signals You Send to Others
    It's Not What You Say, It's How You Say It
4

  • Making Small Talk and Moving Beyond

  • The Four Levels of Conversation
5

  • Moving the Conversation Along

  • Asking for Examples
    Using Repetition
    Using Summary Questions
    Asking for Clarity and Completeness
6

  • Remembering Names

  • Creating a Powerful Introduction
    Using Mnemonics
    Uh-Oh.I've Forgotten Your Name
7

  • Influencing Skills

  • Seeing the Other Side
    Building a Bridge
    Giving In Without Giving Up
8

  • Bringing People to Your Side

  • A Dash of Emotion
    Plenty of Facts
    Bringing It All Together
9

  • Sharing Your Opinion

  • Using I-Messages
    Disagreeing Constructively
    Building Consensus
10

  • Negotiation Basics

  • Preparation
    Opening
    Bargaining
    Closing
11

  • Making an Impact

  • Creating a Powerful First Impression
    Assessing a Situation
    Being Zealous without Being Offensive
12

  • Wrapping Up

  • Words from the Wise
    Review of Parking Lot
    Lessons Learned
    Completion of Action Plans and Evaluations

Audience

Business professionals who are interested in learning effective written and verbal communication techniques will benefit from this course.

Language

English

Prerequisites

There are no rerequisites for this course.

Course Info

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Cost: $ 435

Length: 1.0 day (8 hours)

Level:

Next Available Classes:

Schedule select
04
Apr
Tuesday
8:00 AM PT -
4:00 PM PT
Available
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