This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Understand problems and the creative problem solving process
Identify types of information to gather and key questions to ask in problem solving
Identify the importance of defining a problem correctly
Identify and use four different problem definition tools
Write concrete problem statements
Use basic brainstorming tools to generate ideas for solutions
Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
Perform a final analysis to select a solution
Understand the roles that fact and intuition play in selecting a solution
Understand the need to refine the shortlist and redefine it
Understand how to identify the tasks and resources necessary to implement solutions
Evaluate and adapt solutions to reality

1
  • Getting Started

  • Getting Started
    Workshop Objectives

2
  • The Problem Solving Method

  • The Problem Solving Method
    What is a Problem?
    What is Creative Problem Solving?
    What are the Steps in the Creative Solving Process?
    Case Study

3
  • Information Gathering

  • Information Gathering
    Understanding Types of Information
    Identifying Key Questions
    Methods of Gathering Information
    Case Study

4
  • Problem Definition

  • Problem Definition
    Defining the Problem
    Determining Where the Problem Originated
    Defining the Present State and the Desired State
    Stating and Restating the Problem
    Analyzing the Problem
    Writing the Problem Statement
    Case Study

5
  • Preparing for Brainstorming

  • Preparing for Brainstorming
    Identifying Mental Blocks
    Removing Mental Blocks
    Stimulating Creativity
    Case Study

6
  • Generating Solutions (I)

  • Generating Solutions (I)
    Brainstorming Basics
    Brain Writing and Mind Mapping
    Duncker Diagrams
    Case Study

7
  • Generating Solutions (II)

  • Generating Solutions (II)
    The Morphological Matrix
    The Six Thinking Hats
    The Blink Method
    Case Study

8
  • Analyzing Solutions

  • Analyzing Solutions
    Developing Criteria
    Analyzing Wants and Needs
    Using Cost/Benefit Analysis
    Case Study

9
  • Selecting a Solution

  • Selecting a Solution
    Doing a Final Analysis
    Paired Comparison Analysis
    Analyzing Potential Problems
    Case Study

10
  • Planning Your Next Steps

  • Planning Your Next Steps
    Identifying Tasks
    Identifying Resources
    Implementing, Evaluating, and Adapting
    Case Study

11
  • Recording Lessons Learned

  • Recording Lessons Learned
    Planning the Follow-Up Meeting
    Celebrating Successes
    Words from the Wise
    Case Study

Audience

Anyone looking to improve in this area will benefit.

Language

English

Prerequisites

There are no rerequisites for this course.

$395

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

Schedule select
14
Feb
Wednesday
9:00 AM ET -
5:00 PM ET
Available
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