In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon successful completion of this course, students will be able to better interact and communicate in the workplace.

1

  • Getting Started

  • Housekeeping Items
    Pre-Assignment Review
    Workshop Objectives
    The Parking Lot
    Action Plan
2

  • What are Soft Skills?

  • Definition of Soft Skills
    Empathy and the Emotional Intelligence Quotient
    Professionalism
    Learned vs. Inborn Traits
3

  • Soft Skill 1- Communication

  • Ways We Communicate
    Improving Non-Verbal Communication
    Listening
    Openness and Honesty
4

  • Soft Skill 2- Teamwork

  • Identifying Capabilities
    Get Into Your Role
    Learn the Whole Process
    The Power of Flow
5

  • Soft Skill 3- Problem Solving

  • Define the Problem
    Generate Alternative Solutions
    Evaluate the Plans
    Implementation and Re-evaluation
6

  • Soft Skill 4- Time Management

  • The Art of Scheduling
    Prioritizing
    Managing Distractions
    The Multitasking Myth
7

  • Soft Skill 5 and 6- Attitude and Work Ethic

  • What Are You Working For?
    Caring for Others vs. Self
    Building Trust
    Work Is Its Own Reward
8

  • Soft Skill 7- Adaptability/Flexibility

  • Getting over the Good Old Days Syndrome
    Changing to Manage Process
    Changing to Manage People
    Showing You're Worth Your Weight in Adaptability
9

  • Soft Skill 8- Self-Confidence

  • Confident Traits
    Self-Questionnaire
    Surefire Confidence Building Tactics
    Build Up Others
10

  • Soft Skill 9- Ability to Learn From Criticism

  • Wow, You Mean I'm Not Perfect?
    Listen With An Open Mind
    Analyze and Learn
    Clear the Air and Don't Hold Any Grudges
11

  • Soft Skill 10- Networking

  • Redefining Need
    Identifying Others' Interests
    Reaching Out
    When to Back Off
12

  • Wrapping Up

  • Words From The Wise
    Review Of The Parking Lot
    Lessons Learned
    Recommended Reading
    Completion Of Action Plans And Evaluations

Audience

This course is intended for individuals who want to develop a core set of soft skill.

Language

English

Prerequisites

There are no rerequisites for this course.

$455

Length: 1.0 day (8 hours)

Level:

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