In this course, students will develop the skills required to be more efficient and proficient supervisors. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.

1

  • Getting Started

  • Icebreaker
    Housekeeping Items
    The Parking Lot
    Workshop Objectives
2

  • Setting Expectations

  • Defining the Requirements
    Identifying Opportunities for Improvement and Growth
    Setting Verbal Expectations
    Putting Expectations in Writing
3

  • Setting Goals

  • Understanding Cascading Goals
    The SMART Way
    Helping Others Set Goals
4

  • Assigning Work

  • General Principles
    The Dictatorial Approach
    The Apple-Picking Approach
    The Collaborative Approach
5

  • Degrees of Delegation

  • Level One- Complete Supervision
    Level Two- Partial Supervision
    Level Three- Complete Independence
6

  • Implement Delegation

  • Deciding to Delegate
    To Whom Should You Delegate?
    Providing Instructions
    Monitoring the Results
    Troubleshooting Delegation
7

  • Providing Feedback

  • Characteristics of Good Feedback
    Feedback Delivery Tools
    Informal Feedback
    Formal Feedback
8

  • Managing Your Time

  • The 80/20 Rule
    Prioritizing with the Urgent-Important Matrix
    Using a Productivity Journal
    Using Routines and Rituals to Simplify Your Workday
9

  • Resolving Conflict

  • Using a conflict Resolution Process
    Maintaining Fairness
    Seeking help from Within the Team
    Seeking Help for Outside the Team
10

  • Tips for Special Situations

  • What to Do If You've Been Promoted from within the Team
    What to Do If You're Leading a Brand New Team
    What to Do if You're Taking on an Established Team
11

  • A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People
    Go to Gemba
    Keep Learning
12

  • Wrapping Up

  • Words from the Wise
    Review of Parking Lot
    Lessons Learned
    Completion of Action Plans and Evaluations

Audience

This course is intended for individuals who desire to supervise others more effectively.

Language

English

Prerequisites

There are no rerequisites for this course.

$435

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

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18
Jan
Thursday
9:00 AM ET -
5:00 PM ET
Available
Schedule select
15
Apr
Monday
9:00 AM ET -
5:00 PM ET
Available
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