In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create Tasks and Notes for yourself, and customize the Outlook interface to suit your working style. This course may earn a Credly Badge.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options, and organize your mail. You will:
Navigate Outlook 2016 to read and respond to email.
Use the Address Book, format and spell check new messages.
Attach files and insert illustrations to messages.
Customize read and response options.
Use flags, categories, and folders to organize messages.
Create and work with Contacts.
Create appointments and schedule meetings in Calendar.
Create and work with Tasks and Notes.

  • Getting Started with Outlook 2016

  • Topic A- Navigate the Outlook Interface
    Topic B- Work with Messages
    Topic C- Access Outlook Help

  • Formatting Messages

  • Topic A- Add Message Recipients
    Topic B- Check Spelling and Grammar
    Topic C- Format Message Content

  • Working with Attachments and Illustrations

  • Topic A- Attach Files and Items
    Topic B- Add Illustrations to Messages
    Topic C- Manage Automatic Message Content

  • Customizing Message Options

  • Topic A- Customize Reading Options
    Topic B- Track Messages
    Topic C- Recall and Resend Messages

  • Organizing Messages

  • Topic A- Mark Messages
    Topic B- Organize Messages Using Folders

  • Managing Your Contacts

  • Topic A- Create and Edit Contacts
    Topic B- View and Print Contacts

  • Working with the Calendar

  • Topic A- View the Calendar
    Topic B- Create Appointments
    Topic C- Schedule Meetings
    Topic D- Print the Calendar

  • Working with Tasks and Notes

  • Topic A- Create Tasks
    Topic B- Create Notes


This course is intended for people who have a basic understanding of Microsoft Windows and need to know how to use Outlook as an email client to manage their email communications, calendar appointments, contact information, and other communication tasks. In addition to creating and sending email, this course will introduce you to organizing your mail, working with attachments, formatting message text, scheduling meetings, and responding to meeting invitations.




To ensure your success in this course you should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders is recommended.


Length: 1.0 day (8 hours)


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