This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

To provide the candidate with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction
To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

The objectives of this course are to:

Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

1

  • Understand the Key Concepts of Direct, Plan & Improve

  • Overview of the key ITIL 4 terminology
2

  • Scope of what is to be directed and or planned

  • Know how to cascade goals and requirements
    Know how to define effective policies, controls and guidelines
    Know how to place decision-making authority at the correct level
3

  • Governance, Risk and Control (GRC) in DPI

  • Understand the role of risk and risk management in DPI
    Understand how governance impacts DPI
    Know how to ensure that controls are sufficient, but not excessive
4

  • Continual Improvement for all types of improvement

  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
    Know how to identify assessment objectives, outputs, requirements and criteria
    Know how to select an appropriate assessment method for a particular situation
    Know how to define and prioritize desired outcomes of an improvement (the 'continual improvement' practice)
5

  • Communication and Organizational Change Management (OCM)

  • Understand the nature, scope and potential benefits of organizational change management
    Identify and manage different types of stakeholders
    Effectively communicate with and influence others
    Establish effective feedback channels
    Know how to establish effective interfaces across the value chain
6

  • Measurement and reporting

  • Know how to define indicators and metrics to support objectives
7

  • how to direct, plan and improve value streams and practices

  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
    Addressing the 4 dimensions
    Applying the guiding principles
    Value stream mapping
    Optimization of workflow
    Elimination of waste
    Ensuring & utilizing feedback
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Audience

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Language

English

Prerequisites

Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

Course Info

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Cost: $ 2,385

Length: 3.0 days (24 hours)

Level:

Next Available Classes:

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05
Apr
Wednesday
9:00 AM ET -
5:00 PM ET
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07
Aug
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8:00 AM PT -
4:00 PM PT
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