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This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

To provide the candidate with the practical skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction
To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

The objectives of this course are to:

Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

Course Info

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