In this course the student will learn to assist members of the PT team performing tasks that are indirectly related to patient care, such as cleaning and setting up treatment areas, moving patients and performing administrative and clerical duties.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Upon completion the student will be prepared to take the Physical Therapy Technician/Aide Certification (PTTC) exam sponsored by the AMCA, the Certified Medical Administrative Assistant (CMAA) exam sponsored by the National Healthcareer Association and will attain the status of "Customer Service Certified" (CSC) as designated by PACE.

  • Customer Service Professional I

  • Appreciate why first-rate customer service adds value to every organization
    Understand how to determine what the customer wants and provide confidence in your product
    Know how to deal with complaints and apply the four core skills for high quality service
    Create value and play a part in profitability through performance and productivity
    Enhance your company's market position by demonstrating what differentiates your company from the competition

  • Introduction to Human Anatomy and Medical Terminology

  • Recognize the structure and function of the 11 body systems and their organs
    Understand the medical language that is used to describe those systems
    Analyze and understand medical terms by breaking down their word components
    Appreciate the major diseases and conditions related to the human body
    Apply your knowledge within the healthcare setting

  • Medical Office Procedures and Administration

  • Follow HIPAA & HITECH Compliance Laws
    Understand the different kinds of insurances and plans
    Perform Medical Front Office Procedures
    Schedule Patients
    Provide Patient Education

  • Fundamentals of Physical Therapy

  • Accumulate Physical Therapy Aide/Technician knowledge and clerical and clinical skills to become an essential member of the physical medicine/rehabilitative team
    Recognize the responsibility of professional communication and customer service in patient care
    Discuss the patient assistance role of the Physical Therapy Aide/Technician to restore strength using various modalities, therapeutic exercise, treatment, and procedures under the direction of the licensed physical therapist
    Apply infection control and environmental safety with patient preparation and treatment
    Describe the steps to turn, transfer, and position patients
    Differentiate between ambulation and gait in reference to assisting and guarding the patient


This course is intended for individuals who want to enter the medical field as a certified Physical Therapy Aide and Administration Specialist




There are no stated prerequisites for this course. Please check with your representative for details.

Length: 85.0 days (80 hours)


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