This course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding important Windows 11 features, how these features are used in an Active Directory, and how to troubleshoot these features. This course covers content that was in retired Microsoft Course 10982.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, you will be able to:
Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
Troubleshoot startup issues and operating system services on a Windows 11 PC.
Perform system recovery.
Resolve issues related to hardware devices and device drivers.
Administer Windows 11 devices.
Troubleshoot issues related to network connectivity.
Configure Windows 11 devices by using Group Policy.
Configure and troubleshoot user settings.
Configure and troubleshoot resource access.
Implement remote connectivity.
Deploy and troubleshoot applications.
Maintain Windows 11 devices.

1

  • Module 1: Introducing Windows 11

  • Overview of Windows 11
    New features in Windows 11
    Highlight significant changes from Windows 10
    Brief overview of UI changes
    Includes overview of system architecture, including both Linux and Android subsystems
    Troubleshooting installation and deployment
    Overview of required hardware, identifying differences from Windows 10
    Describe common reasons why devices cannot upgrade to Windows 11
    Recommendations for typical troubleshooting procedures
    Introduction to troubleshooting tools
    Task Manager
    Resource Monitor
    Performance Monitor
    Review of revised Settings app
2

  • Module 2: Administering Windows 11 remotely

  • Overview of administration tools
    Using Remote Desktop
    Using Quick Assist
    Using Windows Admin Center
    Introduction to Windows PowerShell
    Remoting with Windows PowerShell
    Enabling PowerShell Remoting
    Trusted hosts
    Introduction to provisioning
3

  • Module 3: Troubleshooting startup and performing system recovery

  • Overview of the Windows 11 Recovery Environment
    Configuring the Registry
    Troubleshooting startup settings
    Recovering BitLocker-protected drives
    Troubleshooting OS service Issues
    Recovering a computer
4

  • Module 4: Troubleshooting devices and device drivers

  • Overview of hardware troubleshooting
    Group Policy settings than can control/inhibit hardware installation
    Troubleshooting device driver failures
5

  • Module 5: Configuring and troubleshooting network connectivity

  • Identifying incorrectly configured network and TCP/IP settings
    Overview of IPv4 subnet addressing to help identify incorrectly configured devices
    Determining Network Settings
    Troubleshooting network connectivity
    Troubleshooting name resolution
    Overview of remote access
    Troubleshooting issues with VPN connectivity
6

  • Module 6: Troubleshooting Group Policy

  • Overview of Group Policy
    Resolving client-configuration failures and GPO application issues
7

  • Module 7: Configuring and Troubleshooting Security Settings

  • Overview of: Secure Boot, Trusted Boot, Measured Boot, UEFI settings, TPM requirements
    Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
    Implementing Credential Guard, Exploit Guard, and Application Guard
    Configuring Windows Hello
    Troubleshooting sign-in issues
8

  • Module 8: Configuring and Troubleshooting User State

  • Troubleshooting the application of user settings
    Configuring and troubleshooting UE-V
    Configuring and troubleshooting Folder Redirection
9

  • Module 9: Configuring and Troubleshooting Resource Access

  • Troubleshooting file permissions issues
    Troubleshooting issues with printers
    Performing File Recovery in Windows 11
10

  • Module 10: Troubleshooting applications

  • Troubleshooting desktop apps
    Managing Universal Windows apps
    Overview of Application Control
    Troubleshooting AppLocker Policy application
    Troubleshooting application compatibility Issues
    Configuring Kiosk mode
11

  • Module 11: Maintaining Windows 11

  • Monitoring and troubleshooting Computer Performance
    Overview of Windows Update
    Configuring Windows Update for Business
    Troubleshooting Windows updates

Audience

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Language

English

Prerequisites

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

$2,620

Length: 4.0 days (32 hours)

Level:

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