This course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding important Windows 11 features, how these features are used in an Active Directory, and how to troubleshoot these features. This course covers content that was in retired Microsoft Course 10982.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, you will be able to:
Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
Troubleshoot startup issues and operating system services on a Windows 11 PC.
Perform system recovery.
Resolve issues related to hardware devices and device drivers.
Administer Windows 11 devices.
Troubleshoot issues related to network connectivity.
Configure Windows 11 devices by using Group Policy.
Configure and troubleshoot user settings.
Configure and troubleshoot resource access.
Implement remote connectivity.
Deploy and troubleshoot applications.
Maintain Windows 11 devices

1
  • MODULE 1: INTRODUCING WINDOWS 11

  • Overview of Windows 11

    New features in Windows 11

    Highlight significant changes from Windows 10

    Brief overview of UI changes

    Includes overview of system architecture, including both Linux and Android subsystems

    Troubleshooting installation and deployment

    Overview of required hardware, identifying differences from Windows 10

    Describe common reasons why devices cannot upgrade to Windows 11

    Recommendations for typical troubleshooting procedures

    Introduction to troubleshooting tools

    Task Manager

    Resource Monitor

    Performance Monitor

    Review of revised Settings app


2
  • MODULE 2: ADMINISTERING WINDOWS 11 REMOTELY

  • Overview of administration tools

    Using Remote Desktop

    Using Quick Assist

    Using Windows Admin Center

    Introduction to Windows PowerShell

    Remoting with Windows PowerShell

    Enabling PowerShell Remoting

    Trusted hosts

    Introduction to provisioning


3
  • MODULE 3: TROUBLESHOOTING STARTUP AND PERFORMING SYSTEM RECOVERY

  • Overview of the Windows 11 Recovery Environment

    Configuring the Registry

    Troubleshooting startup settings

    Recovering BitLocker-protected drives

    Troubleshooting OS service Issues

    Recovering a computer


4
  • MODULE 4: TROUBLESHOOTING DEVICES AND DEVICE DRIVERS

  • Overview of hardware troubleshooting

    Group Policy settings than can control/inhibit hardware installation

    Troubleshooting device driver failures


5
  • MODULE 5: CONFIGURING AND TROUBLESHOOTING NETWORK CONNECTIVITY

  • Identifying incorrectly configured network and TCP/IP settings

    Overview of IPv4 subnet addressing to help identify incorrectly configured devices

    Determining Network Settings

    Troubleshooting network connectivity

    Troubleshooting name resolution

    Overview of remote access

    Troubleshooting issues with VPN connectivity


6
  • MODULE 6: TROUBLESHOOTING GROUP POLICY

  • Overview of Group Policy

    Resolving client-configuration failures and GPO application issues


7
  • MODULE 7: CONFIGURING AND TROUBLESHOOTING SECURITY SETTINGS

  • Overview of: Secure Boot, Trusted Boot, Measured Boot, UEFI settings, TPM requirements

    Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security

    Implementing Credential Guard, Exploit Guard, and Application Guard

    Configuring Windows Hello

    Troubleshooting sign-in issues


8
  • MODULE 8: CONFIGURING AND TROUBLESHOOTING USER STATE

  • Troubleshooting the application of user settings

    Configuring and troubleshooting UE-V

    Configuring and troubleshooting Folder Redirection


9
  • MODULE 9: CONFIGURING AND TROUBLESHOOTING RESOURCE ACCESS

  • Troubleshooting file permissions issues

    Troubleshooting issues with printers

    Performing File Recovery in Windows 11


10
  • MODULE 10: TROUBLESHOOTING APPLICATIONS

  • Troubleshooting desktop apps

    Managing Universal Windows apps

    Overview of Application Control

    Troubleshooting AppLocker Policy application

    Troubleshooting application compatibility Issues

    Configuring Kiosk mode


11
  • MODULE 11: MAINTAINING WINDOWS 11

  • Monitoring and troubleshooting Computer Performance

    Overview of Windows Update

    Configuring Windows Update for Business

    Troubleshooting Windows updates


Audience

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Language

English

Prerequisites

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS). Microsoft Active Directory Domain Services (AD DS) principles. Understanding of the Public Key Infrastructure (PKI) components. Windows Server fundamentals. Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

$2,620

Length: 4.0 days (32 hours)

Level:

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