Advanced Root Cause Analysis

$1,395.00 USD

2 Days


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work.

Course Objectives

At the completion of this course, you should be able to:
  • Identify the different types of tools and techniques available
  • Apply change management successfully
  • Review what to look for when applying business case thinking to Root Cause Analysis
  • Develop a process to systematically approach problems
  • Who Should Attend?

    Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
    • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
    • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
    • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
    • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
    • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
    • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

    Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

    If you have questions about Learning Credits, please contact your Account Manager.

    Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at

    If you have questions about our Corporate Tech Pass, please contact your Account Manager.

    Course Prerequisites

    There are no prerequisites for this course.



    • Section Learning Objectives
    • Discuss Definitions – IT Perspective
    • Discuss What is a problem and why do they exist?
    • Exercise 1a: Why is RCA important
    • What is Root Cause?
    • RCA Benefits and Approaches
    • Exercise 1b: Why are multiple approaches important?
    • Event and Casual Analysis
    • Exercise 1c: Apply Event and Causal Analysis
    • Event and Causal Analysis: Exercise 1c Worksheet
    • RCA Tools for each approach
    • Exercise 1D: Prepare for Case Study
    • Section Summary and Conclusions


    • Why use a Particular Method
    • Tool: Change Analysis
    • Change Analysis Examples
    • Exercise 2a: Apply Change Analysis
    • Exercise 2b: Change Analysis Worksheet
    • Tool: How to Resolve Conflict
    • Tool: 5 Why’s
    • Example Learning Management Problem
    • Exercise 2b: Apply 5 Why’s Sequence-of-Events
    • Exercise 2b: Worksheet
    • Tool: Cause and Effect
    • Exercise 2c: Apply Cause and Effect
    • Exercise 2c: Cause and Effect Worksheet
    • Tool: Fault Tree Analysis
    • Why do we use Fault Tree Analysis?
    • How does it work?
    • Fault Tree Diagram Symbols
    • Example #1 of FTA: Car Hits Object
    • Exercise 2D: Apply Fault Tree Analysis
    • Tool: Failure Modes and Effects Analysis (FMEA)
    • Example: Failure Modes and Effects Analysis
    • Exercise 2E: Apply FMEA
    • Tool: Design / Application Review
    • Exercise 2d: Apply Design/Application Review
    • Section summary & conclusions


    • Section Objectives
    • The Secret of Solving Problems
    • A Note about Statistical Control
    • A Note about Fire Fighting
    • Technique: Business Process Mapping
    • Example: IGOE
    • Exercise 3A: Problem as IGOE
    • Exercise 3A: IGOE Template
    • Technique: Lean Six Sigma and DMAIC
    • Lean Six Sigma Benefits
    • Exercise 3B: Apply Lean Six Sigma
    • Importance of Understanding the Business Process
    • The Business Process Mandate
    • Technique: Process Modeling
    • Graphical Notation Standard (BPMN)
    • What is Business Process Modeling Notation (BPMN)?
    • Benefits of BPMN
    • Basic Components of BPMN
    • Exercise 3C: Use BPMN to Document a Current State
    • Technique: Business Process Maturity Model
    • Five Levels of Maturity
    • Exercise 3D: Appraise Business Process Maturity Level
    • Section Summary and Conclusions


    • Section Learning Objectives
    • Steps in Disciplined Problem Solving
    • RCA as a RCA Process
    • Key RCA Role Considerations
    • Exercise 4A: Apply RCA to RCA Process
    • Sustainable RCA Improvement
    • Organizational Units
    • Process Area Goals, Practices
    • Specific and General Practices
    • Specific Practice Examples
    • Software Maturity Survey
    • Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA
    • SWOT Analysis Worksheet
    • Recognize the importance of the Change Management component in your RCA implementation
    • Using the ADKAR Model to Communicate Change
    • Review ADKAR® Model –
    • Awareness of the need for change
    • Desire to participate and support the change
    • Knowledge on how to change
    • Ability to implement required skills and behaviors
    • Reinforcement to sustain the change
    • Exercise 4C: Create an Ability Checklist
    • The ADKAR Model: Reinforcement
    • Exercise 4D: Find two examples of how ADKAR will be different
    • Section Summary and Conclusions


    • Plan the Proposal and Business Case
    • Example: 1 Page Business Case
    • Exercise 5A: Creating Action Plans
    • Resource Guide
    • Questions

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