IT Management and Leadership Professional (ITMLP©) Certification

Price
$1,995.00 USD

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

Strong IT leadership is one of the biggest drivers of organizational success, yet 26% of first-time managers felt unprepared for leadership, and nearly 60% received no training during their transition.

The IT Management and Leadership Professional (ITMLP©) Certification is designed to close that gap. This workshop equips soon-to-be, new, and experienced first-line IT managers with practical skills and frameworks to lead effectively. Developed by an experienced CIO and validated by senior IT executives, the program blends technical leadership, business acumen, and IT innovation strategies.

Note: The exam voucher is included in the course fee.

Course Objectives

This workshop is designed to enhance your company’s new manager training by delivering complementary topics tailored specifically for the IT management profession.

After completing this program, you will be able to:

  • Apply IT management best practices to enhance team and organizational performance
  • Improve IT customer satisfaction and deliver excellent internal client service
  • Identify and address key IT megatrends, including cybersecurity, AI, and innovation
  • Strengthen leadership skills for managing both in-person and virtual IT teams
  • Leverage IT funding models, vendor management strategies, and effective communication

Who Should Attend?

New, soon-to-be or future IT managers & those working toward their ITMLE© Certification
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

  • No formal prerequisites are required.
  • Helpful: experience in IT operations, support, or project work
  • Interest in advancing into IT management or leadership roles

Agenda

Technical Leadership

  • Life as a Technical Manager
  • Key Traits of Successful IT Managers
  • Making Effective Technical Decisions
  • Overseeing Multiple Projects
  • Linking IT Mission to Measurable Results

IT Departmental Strategic Planning

  • Defining Mission, Vision, and Values
  • Setting Goals and Objectives

Influence-Based Technical Leadership

  • Understanding Situational Influence
  • Applying Cialdini’s Six Principles of Influence
  • Using Cohen-Bradford Influence Currencies
  • Creating Your Influence Playbook
  • Recognizing Action and Reaction Influencers
  • Leveraging Influence in IT Environments

Virtual Communication Strategies

  • Building Strong Team Dynamics and Camaraderie
  • Reducing Mitigated Speech
  • Mastering Written, Phone, and Video Communication
  • Assigning Tasks Virtually
  • Understanding Personality Types
  • Serving as a Communication Gateway
  • Developing an Effective Social Network

IT Methodology and Innovation

  • Methodology Overview
  • Waterfall Methods
  • Agile/Scrum Practices
  • Kanban Approaches
  • IT Infrastructure Library (ITIL)
  • Project Management (PMP and Prince2)
  • Lean IT Principles
  • DevOps Integration

IT Manager’s Perspective on Cybersecurity

  • Examples of Attack Types
  • Exploring Types of Cybersecurity Activities
  • The Intersection of Cybersecurity and AI
  • Common Cybersecurity and Privacy Frameworks
  • Understanding the NIST Cybersecurity Framework
  • Three Pillars of Cybersecurity
  • Cybersecurity Maturity Models

Understanding AI and IT Megatrends

  • Motivations for Implementing New Technologies
  • The Technology Selection and Implementation Process
  • Moore’s Technology Adoption Life Cycle Curve
  • Gartner’s Technology Hype Cycle
  • Edge Computing Concepts
  • Digital Twin Technology
  • The Growth of Quality End-User Computing
  • Advancements in Artificial Intelligence (AI)
  • Agentive AI (AI-Agents)
  • Additional Key IT Trends

Business of IT

  • IT Funding and Cost Center Management
  • Project and Production Team Mathematics
  • Budget Components
  • IT Funding and Allocation Methods
  • Steps in the Annual Budget Process
  • Addressing IT Budget Issues and Tips

IT Vendor Management

  • Engaging Providers and Strategic Partners
  • Factors in Vendor Selection
  • Stages of the Vendor Management Life Cycle
  • Overseeing Vendor Relationships
  • Outsourcing and Cloud Considerations

IT Internal Client Service

  • Enhancing User Experience
  • Key Concepts in Internal Client Service
  • Managing Client Satisfaction
  • Handling Client Expectations
  • Techniques for Measurement and Prioritization
 

Upcoming Class Dates and Times

Oct 7, 8, 9
8:00 AM - 4:00 PM
ENROLL $1,995.00 USD
Guaranteed to Run
Virtual: Online - CST
Nov 4, 5, 6
8:00 AM - 4:00 PM
ENROLL $1,995.00 USD
Guaranteed to Run
Virtual: Online - CST
Dec 9, 10, 11
8:00 AM - 4:00 PM
ENROLL $1,995.00 USD
Guaranteed to Run
Virtual: Online - CST
CourseID: 3602685E
               
 



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