How does this course help with user state, Group Policy, and Folder Redirection troubleshooting?

It covers user profile management, Folder Redirection, and resolving Group Policy errors—critical for Tier 2 support.

Does this course include training on PowerShell and Windows Admin Center?

Yes. You learn to use PowerShell and Windows Admin Center for efficient remote management and troubleshooting.

55342 Supporting and Troubleshooting Windows 11 Training Course

Name: 55342 Supporting and Troubleshooting Windows 11
Price: 2495.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$2,495.00 USD

Duration
4 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

What happens when a key executive can’t log in, a department loses access to shared files, or BitLocker locks out an entire team? Your ability to troubleshoot Windows 11 issues quickly and effectively can make or break business continuity. With Windows 11 now running on over 25% of all desktops worldwide, organizations are rapidly transitioning, and they need IT professionals who can keep systems running smoothly.

Get ready to confidently support Windows 11 in enterprise environments. In this hands-on course, you’ll learn how to troubleshoot real issues like installation failures, network connectivity problems, Group Policy glitches, and app compatibility—all within a Windows Server Active Directory setup. With expert guidance and practical labs, you’ll build the skills needed to deliver dependable Tier 2 support and keep users up and running.

Course Objectives

This Microsoft course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 in a domain-joined environment. You’ll develop the skills required to support user productivity, system security, and enterprise reliability.

Troubleshoot Windows 11 PCs using modern tools and enterprise techniques
Administer and troubleshoot Windows Admin Center and Windows PowerShell
Resolve Group Policy errors and network connectivity issues
Configure and troubleshoot user state, Folder Redirection, and profile management
Troubleshoot app compatibility, remote access, and name resolution problems
Monitor system performance and maintain enterprise-wide Windows 11 deployments

Who Should Attend?

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is the 55342 Supporting and Troubleshooting Windows 11 course?

The 55342 course is a Microsoft instructor-led training program designed to provide hands-on skills needed to support and troubleshoot Windows 11 PCs and devices in enterprise environments, including domain-joined systems. It focuses on real-world scenarios like startup failures, app compatibility issues, network problems, and Group Policy conflicts.

How does this course help with configuring and troubleshooting user state, Group Policy, and Folder Redirection?

This course includes deep dives into user state management and Folder Redirection, along with resolving Group Policy client errors. These topics are essential for Tier 2 technicians handling profile corruption, login delays, or access control issues.

Does this course include training on Windows PowerShell and Windows Admin Center for support tasks?

Yes. You'll learn how to use Windows PowerShell for scripting and automation as well as Windows Admin Center for remote administration—essential tools for managing Windows 11 across enterprise networks.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.