55342 Supporting and Troubleshooting Windows 11

$2,975.00 USD

5 Days


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Course Objectives

  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features

Who Should Attend?

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.


1: Introducing Windows 11

  • Overview of Windows 11
  • Recommendations for typical troubleshooting procedures
  • Troubleshooting installation and deployment
  • Introduction to management and troubleshooting tools

2: Administering Windows 11 remotely

  • Using Windows Admin Center
  • Using Windows PowerShell
  • Implementing Remote Management

3: Troubleshooting startup and performing system recovery

  • Recovering Windows 11
  • Configuring the Registry
  • Troubleshooting Windows 11 startup
  • Implementing and troubleshooting BitLocker
  • Troubleshooting OS service Issues

4: Troubleshooting devices and device drivers

  • Overview of hardware troubleshooting
  • Troubleshooting device drivers

5: Configuring and troubleshooting network connectivity

  • Configuring network connectivity
  • Troubleshooting network connectivity
  • Implementing and troubleshooting name resolution
  • Implementing and troubleshooting remote access

6: Troubleshooting Group Policy

  • Overview of Group Policy
  • Resolve GPO application issues on client devices

7: Configuring and Troubleshooting Security Settings

  • Implementing network security
  • Implementing Windows 11 security features
  • Configuring and troubleshooting user accounts

8: Configuring and Troubleshooting User State

  • Implementing and troubleshooting user state
  • Implementing and troubleshooting Folder Redirection

9: Configuring and Troubleshooting Resource Access

  • Configuring and troubleshooting file access.
  • Configuring and troubleshooting shared folders.
  • Implementing and troubleshooting Work Folders.
  • Managing and troubleshooting printers.
  • Recovering files.

10: Troubleshooting apps

  • Troubleshooting desktop apps
  • Troubleshooting app compatibility
  • Managing UWP apps

11: Monitoring and Maintaining Windows 11

  • Monitoring Windows 11
  • Optimizing Windows 11 performance
  • Managing Windows 11 updates

Upcoming Class Dates and Times

Apr 22, 23, 24, 25, 26
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
May 20, 21, 22, 23, 24
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
Jun 17, 18, 19, 20, 21
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
Jul 29, 30, 31, Aug 1, 2
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
Aug 19, 20, 21, 22, 23
10:00 AM - 6:00 PM
ENROLL $2,975.00 USD
Sep 9, 10, 11, 12, 13
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
Oct 7, 8, 9, 10, 11
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
Nov 11, 12, 13, 14, 15
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD
Dec 9, 10, 11, 12, 13
8:00 AM - 4:00 PM
ENROLL $2,975.00 USD

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