Providing Outstanding Customer Service

Price
$1,195.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Course Objectives

  • Define customer service in relation to both internal and external customers
  • Recognize how your attitude affects customer service
  • Identify your customer\'s needs
  • Generate repeat business with outstanding customer service
  • Build goodwill through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal effectively with difficult situations

Who Should Attend?

Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1. Customer Service - A Baseline

  • Recognizing Your Customers
  • Understanding Your Role in Customer Service

2. Developing A Customer Service Mind-Set

  • Leveraging Your First Impression
  • Feeling Positively About Customers
  • Mastering Moods and Emotions

3. Identifying Customer Needs

  • Understanding the Customer\'s Situation
  • Avoiding Assumption and Prejudgment
  • Meeting Basic Needs
  • Seeking to Exceeding Expectations
  • Building Repeat Relationships

4. Connecting with the Customer

  • Achieving Authenticity through Body Language
  • Responding Effectively to Problems
  • Mastering Online Etiquette
  • Seeking Customer Feedback

5. Dealing with Difficult Situations

  • Effectively Addressing Complaints
  • De-escalating Anger
  • Establishing Common Ground
  • Remaining Calm, Respectful and Objective

6. Effectively Addressing Complaints

  • Creating a Memorable Customer Experience
 

Upcoming Class Dates and Times

Jul 15, 16
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
Jul 15, 16
10:00 AM - 6:00 PM
ENROLL $1,195.00 USD
Oct 17, 18
8:00 AM - 4:00 PM
ENROLL $1,195.00 USD
 



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