Providing Outstanding Customer Service Course

Price
$795.00 USD

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Customer Service Training Overview

This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.

Course Objectives

  • Define customer service in relation to both internal and external customers
  • Practice tips to internalize a healthy customer service mindset
  • Recognize the importance of identifying the customer’s needs and wants
  • Utilize techniques to connect with customers using different media
  • Deliver a customer service experience that creates brand evangelists

Who Should Attend?

This course is for anyone seeking to provide exceptional customer experiences to internal and external customers. You will identify the keys to approaching the customer service role effectively, how to use different modes of communication, and techniques for providing consistently outstanding customer service.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Agenda

1. Customer Service – Getting Started

  • Who are your customers
  • What is customer service
  • Who provide customer service

2. The Customer Service Mindset

  • The power of the first impression
  • The importance of appearance
  • Using energy to meet customer needs
  • Dealing with heightened emotions

3. Identifying Customer Needs

  • Understanding what customers value
  • Values, assumptions, and points of view
  • Meeting basic needs
  • Exceeding expectations

4. Connecting with the Customer

  • Listening and hearing
  • Effective listening techniques
  • Using different communication methods
  • Effective digital communications
  • Artificial Intelligence and customer service

5. Delivering Memorable Service

  • Customer service as brand evangelism
  • Passion and outstanding service
  • Providing memorable service
 

Upcoming Class Dates and Times

Dec 4
8:00 AM - 4:00 PM
ENROLL $795.00 USD
CourseID: 3604699E
 



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