Mastering Positive Assertiveness

Price
$1,595.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.

Course Objectives

  • Develop the necessary skills to communicate with confidence
  • Apply communication styles that maximize benefits
  • Augment your listening and hearing skills to increase engagement
  • Utilize that art of asking questions to elicit more from others
  • Leverage your body language for full communication
  • Make the best first impressions by looking, sounding and being confident

Who Should Attend?

Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about Learning Credits or our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1. What is Assertiveness?

  • Differentiating Self-confidence from Assertiveness
  • Understanding the Four Styles of Communication
  • What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2. Dimensions of Communication

  • Differentiating Listening from Hearing
  • Developing Emphatic Listening Skills
  • Utilizing Question Types - Open, Clarifying, and Closed
  • Converting Negative Thinking into Positive Thinking

3. Body Language Says It All

  • Managing Your Appearance
  • Understanding Non-verbal Communication
  • Making the Right First Impression
  • Speaking with Confidence
  • Relaxing and Reducing Anxiety

4. Dealing with Difficult Situations

  • Dealing with Difficult People
  • Building Rapport and Trust
  • Appreciating the Different Ways that People Send and Receive Information
  • Breaking Down Barriers and Building Consensus
  • Applying PEGASUS
  • Utilizing a Tactical Approach
  • Choosing the Proper Form of Communication
 

Upcoming Class Dates and Times

Mar 5, 6
8:00 AM - 4:00 PM
ENROLL $1,595.00 USD
Jun 3, 4
8:00 AM - 4:00 PM
ENROLL $1,595.00 USD
 



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