Cisco Implementing Cisco Emergency Responder (ICER)

Price
$2,695.00 USD

Duration
2 Days

Cisco Learning Credit (CLC) Eligible

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This course is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder 15 in a Cisco Unified Communications Manager (CUCM) environment. Focusing on core administrative skills, you will learn to configure CUCM for integration with ICER and to configure on-premise emergency response locations (ERLs), physical and softphones, and emergency location identification numbers (ELINs) in ICER to properly route enhanced 911 (E911) calls. If the phone is on-premise, ICER can manage it.  The course also covers Webex Calling emergency calling, showing how cloud-based location management and PSTN integration differ from on-prem ICER, especially for nomadic and remote users. Students will also learn how RedSky integrates with CUCM, using HELD and Geolocation headers in SIP INVITEs to deliver calls with accurate dispatchable location information to the correct PSAP.

Course Objectives

  • E911 architecture and terminology
  • ICER installation requirements
  • How CUCM and ICER route E911 calls
  • Configure CUCM for integration with ICER
  • Configure ICER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure ICER users
  • Backup and restore an ICER system
  • Compare ICER on-premises emergency calling with Webex Calling emergency services
  • Configure CUCM with RedSky for direct emergency call routing

Who Should Attend?

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone working towards CCNP Voice Certification
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Agenda

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder v15
  • Cisco Emergency Responder Features
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • CUCM v15 Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Integration of Cisco Emergency Responder v15 with CUCM v15
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Creating ERLs
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Webex Calling Emergency Calling (cloud-based location and compliance)
  • CUCM and RedSky Integration for Emergency Call Routing (HELD, Geolocation, ELIN substitution)
  • Understanding the Disaster Recovery System
 

Upcoming Class Dates and Times

Mar 23, 24
9:00 AM - 5:00 PM
ENROLL $2,695.00 USD

Virtual: Online - CST
CourseID: 3605421E
               
 



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