Scripting in ServiceNow Fundamentals

Price
$2,700.00 USD

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Learn how to use JavaScript to extend the functionality of ServiceNow. The class does NOT teach JavaScript Attend Scripting in ServiceNow Fundamentals to learn how to use the ServiceNow JavaScript API. Take advantage of the extensibility of ServiceNow by adding new functionality or modifying the baseline behavior of an instance. This class begins with client-side scripting and transitions to server-side scripting. Attendees write, test and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well as extensive hands-on practice and reinforcement of the lectures, delivered in a wide variety of lab activities.

During this interactive training course, attendees perform scripting functions in their own class instance. This provides an opportunity to practice and become comfortable with both client-side and server-side scripting.

Course Objectives

  • Determine when and where it is appropriate to script
  • Use ServiceNow’s built-in text editor
  • Script client-side with Client Scripts
  • UI Policies
  • Catalog Client Scripts & Catalog UI Policies
  • Script server-side with o Business Rules
  • GlideSystem
  • GlideRecord
  • Script Includes
  • UI Actions
  • Flow Designer
  • Use ServiceNow’s scripting best practices

Who Should Attend?

ServiceNow System Administrators, with a minimum of three to six months experience configuring and developing the platform, who wish to extend the functionality of their instance.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

It is recommended that attendees have
  • Intermediate-level ability to write, test and debug JavaScript
  • Familiarity with database tables and columns
  • Recommended Course: ServiceNow Administration Fundamentals (SNAF)

Agenda

Module 1: Service Portal Review

  • Define Service Portal
  • Discuss reasons for building a Service Portal
  • Review Service Portal
  • administration and development duties
  • Explore the Branding Editor
  • Examine where to get Service Portal help

Module 2: Create a Service Portal

  • Review the Service Portal framework
  • Create a new Theme
  • Create a new Service Portal
  • Create a new Page
  • Review the Bootstrap framework
  • Explore baseline Page

Module 3: Widgets

  • Define Widgets and explore the baseline elements
  • Learn how to use Widgets
  • Clone existing Widgets
  • Develop new Widgets
  • Widget debugging

Module 4: Header Menus

  • Define a Header Menu
  • Explore Menu Items
  • Discuss nested Menu Items
  • Review testing Menu functionality

Module 5: Search Sources

  • Define Contextual Search
  • Define Search Sources
  • Learn how to set Portal Search Sources
  • Learn about Pagination and Search Facets
  • Review creating new Search
  • Explore external Search Sources

Module 6: Service Portal Extras

  • Learn about the Announcements Widget
  • Explore Page Route Maps
  • Review Service Portal transaction logging and reporting
  • Discuss use of User Criteria records to control user access in a portal
  • Explore Guided Tours for Service Portals

Module 7: Redirecting in Service Portal

  • Page Route Maps
  • Login, redirect, and SSO
 

Upcoming Class Dates and Times

Dec 22, 23, 24
9:00 AM - 5:00 PM
ENROLL $2,700.00 USD
Jan 28, 29, 30
9:00 AM - 5:00 PM
ENROLL $2,700.00 USD
Feb 11, 12, 13
9:00 AM - 5:00 PM
ENROLL $2,700.00 USD
Mar 2, 3, 4
9:00 AM - 5:00 PM
ENROLL $2,700.00 USD
Mar 16, 17, 18
9:00 AM - 5:00 PM
ENROLL $2,700.00 USD
 



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