ServiceNow Administration Fundamentals (SNAF)

Name: ServiceNow Administration Fundamentals (SNAF)
Price: 2700.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$2,700.00 USD

Duration
3 Days

Delivery Methods
Virtual Instructor Led
Private Group

Request More Information

Download Course Details

Course Details Only
Course Details & Schedule

Skip to Class Dates

Course Overview

Learn the basics of the ServiceNow platform with this introductory course.

During ServiceNow Fundamentals, participants learn about many topics and interact with various applications by navigating the platform and applying their newly acquired knowledge. ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world.

Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.

Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughout the course flow. Participants are able to validate their newly acquired knowledge as well as benefit from real life business scenarios shared by fellow students.

Course Objectives

Describing the ServiceNow user interface,
Providing a summary of the database schema,
Demonstrating uses for commonly accessed applications, and
Introducing advanced functionality, such as scripting and application development

Who Should Attend?

This course is designed for all Customer and Partner users, and ServiceNow Employees in technical roles such as Technical Consultant, Architect, and System Administrator, who are expected to work within the ServiceNow platform.

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Agenda

Module 1: User Interface & Navigation

Demonstrate how to navigate to applications and modules in ServiceNow using the Application and Filter Navigators
Create views and filters for a table list
Update records using inline editing
Configure a form view using Form Layout and Form Designer
Describe how to create and update records in a form view
Understand how to modify the colors in an instance for the logged-in user as well as for users in the instance

Module 2: Collaboration

Explain how to access the service portal for the instance
Understand how to submit an incident through the service portal
Discuss when the My Work and My Groups Work modules should be used
Demonstrate how to use work notes, additional comments, and connect chat to collaborate on a task
Describe the differences between events and notifications
Create a reporter by modifying an existing report using the Report Designer
Share a report with a group

Module 3: Database Administration

Explain the hierarchy of tables, records, and fields
Differentiate the classes of tables in ServiceNow
Identify different field types in a record
Demonstrate how to create access control rules
Discuss how access controls are evaluated
Explain how to use import sets to populate data in a table
Describe the purpose of the CMDB
Create a new CI class in the CMDB along with relationships to other CIs

Module 4: Self-Service & Process Automation

Create a Knowledge Base article by importing a Word document
Explain how to locate and approve knowledge base articles
Define, apply, and test user criteria on the knowledge base
Demonstrate how to create a catalog item with variables
Use the Try It functionality to test catalog item ordering
Create a Flow Designer Flow and associate it with a service catalog item
Test the flow by ordering a catalog item

Module 5: Introduction to Development

Demonstrate how to create a UI Policy and UI Policy Action to make a field read-only, mandatory, or visible
Explain how a business rule can be used to display messages to the user
Understand which changes are captured in Update Sets
Create an update set to capture form changes
Outline the process of completing and exporting an update set
Identify the steps to retrieve, preview, and commit an update set