Configuration Management Database (CMDB) Fundamentals

Name: Configuration Management Database (CMDB) Fundamentals
Price: 2700.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$2,700.00 USD

Duration
3 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This course has been designed to provide ServiceNow administrators, implementers, and architects with the basic skills required to effectively design, configure, ingest data, govern the health of the CMDB, and gain insight from their ServiceNow CMDB implementation.

The course is based off the content of the CMDB Fundamentals OnDemand currently available on ServiceNow University. The course is designed to encourage student participation that will include individual and group planning and discussions plus hands on configuration led by an experienced ServiceNow CMDB facilitator. At the end of the training, students can obtain both a CMDB Configuration and CMDB Health micro-certification.

IMPORTANT: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.

The instructor led CMDB Fundamentals course is currently being delivered using Yokohama instances, therefore all hands-on exercises and simulators use this release.

Course Objectives

Describe the CMDB and the attributes that provide enterprise-wide visibility
Learn the stages for planning a successful CMDB deployment
Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
Explain how the CI Class Manager provides a centralized place to create and edit CI classes
Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
Enable and use the Multisource CMDB
Ingest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
Identify and manage duplicate CIs in the CMDB
Create complex queries on CMDB data using Query Builder
Remediate common issues with the CMDB

Who Should Attend?

The CMDB Fundamentals course is for customers, partners, and employees who implement and administer the ServiceNow CMDB. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

ServiceNow System Administrators
ServiceNow Implementers
ServiceNow Architects
ServiceNow CMDB Administrator

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Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Agenda

During this three-day interactive training course, students need to register on NOW Learning for the Configuration Management Database Fundamentals eLearning course as this will act as the student online guide for the course.

Attendees will have access to the NOW platform using an individual student instance, which is a “safe sandbox” plus receive a Windows Server that acts as a MID Server with access to targets used to run Discovery and Service Mapping. In addition, students receive simulator instances to work through a series of tasks designed to reinforce CMDB Configuration and Health principals.