ITIL® (Version 5) Foundation Training

Price
$1,995.00 USD

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This ITIL® Foundation (Version 5) certification class is the first course in the ITIL (Version 5) certification scheme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishes a common language for effective practice across organizations.

Digital technology and digital transformation have, and are, causing a fundamental shift in how organizations create value. This shift goes beyond modernizing IT to changing how products and services are designed, delivered, and continually improved. ITIL (Version 5) represents an evolution from traditional IT management to digital product and service management and unifies these approaches into a single lifecycle.

ITIL Foundation (Version 5) provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements support a focus on value, outcomes, and experience.

This 3-day certification course enables learners to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, outcomes, and experience. It also provides learners with insights into how they can improve their work and the work of their organization with ITIL guidance.

Add the PeopleCert Membership+ and receive these additional benefits:

  • 1-year PeopleCert membership + Subscription
  • 1 Free Exam Retake

What Is Included

  • ITIL (Version 5) Foundation Exam Voucher
  • Earn 21 PDUs from Live Instructor-Led Sessions
  • Live, Scheduled Course Delivered via Webinar Platform
  • Expert Instructor with Real-World & Teaching Experience
  • Course is Guaranteed to Run: We’ll Never Cancel a Course
  • Option to Reschedule Course (see conditions)
  • Option to Retake the Course for FREE (see conditions)

Course Objectives

  • Key concepts of digital product and service management
  • How value is co-created with consumers and partners
  • The ITIL product and service lifecycle model
  • The ITIL value system
  • The ITIL value chain
  • The four dimensions of Product and Service Management
  • The ITIL Management Practices
  • The ITIL guiding principles

Who Should Attend?

ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.

Agenda

Module 1: Key Concepts of Digital Product and Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

  • Product and service management
  • Service offerings
  • Value co-creation
  • Key ITIL Concepts & Definitions

Module 2: Service Relationships

  • Value co-creation
  • Service relationships

Module 3: The ITIL Value System (ITIL VS)

  • Components of the ITIL Value System
  • Explain the ITIL Value System (ITIL VS) and its purpose in enabling value co-creation through products and services.

Module 4: Governance

  • Define governance and its role in directing and controlling an organization
  • Explain the enabling nature and the activities of governance

Module 5: The ITIL Guiding Principles

  • Value co-creation: Explain how feedback contributes to value co-creation
  • Explain the ITIL Guiding Principles
  • Explain how the ITIL Guiding Principles should be applied in different contexts
  • Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement.

Module 6: Value Chain and ITIL Management Practices

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle activities
  • Value chain
  • Management practices

Module 7: Value Streams: Mapping and Management

  • Key concepts of value stream mapping and management
  • Application of value streams
  • Purpose of value stream mapping and management
  • Understand the relationship between digital value stream mapping and value stream management.

Module 8: Continual improvement

  • The ITIL Continual Improvement Model
  • Understand the steps of the ITIL Continual Improvement Model
  • Describe continual improvement within the ITIL Value System and its role in the organization

Module 9: The Four Dimensions of Product and Service Management

  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal factors and External factors
  • Introduction to AI
  • ITIL AI Governance

Module 10: ITIL and other frameworks integration

  • ITIL and DevOps
  • ITIL and PRINCE2
 

Upcoming Class Dates and Times

Mar 11,12,13
8:00 AM - 4:00 PM
ENROLL $1,995.00 USD
Weekday Sessions / Guaranteed to Run
Virtual: Online - CST
CourseID: 3606806E
               
 



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