Knoxville Campus Program Tuition
|
Programs
|
Tuition
|
| A+ Certified Technician
|
3,750
|
| Advanced IT Professional
|
19,500
|
| Adobe Graphic and Web Specialist
|
4,380
|
| Business Administration (Associate)
|
7,500
|
| Computer Support
|
4,995
|
| IT Security & Infrastructure
|
23,200
|
| IT Infrastructure
|
11,000
|
| IT Security
|
11,000
|
| Medical Billing & Coding Professional
|
12,500
|
| Microsoft Certified Database Administrator
|
8,900
|
| Microsoft Certified Solution Developer
|
9,775
|
| Microsoft Certified Systems Administrator
|
8,452
|
| Microsoft Certified Systems Engineer
|
12,452
|
| Microsoft IT Infrastructure Technology Associate
|
8,995
|
| Network Support Specialist
|
19,995
|
| Network System Administrator (Professional)
|
20,995
|
| Office Administration
|
3,745
|
| Project Management
|
4,140
|
| Security IT (Associate)
|
7,995
|
| Security IT (Professional)
|
20,995
|
Chattanooga Campus Program Tuition
|
Programs
|
Tuition
|
| Adobe Graphic and Web Specialist
|
4,380
|
| Computer Support
|
4,557
|
| Office Administration
|
3,745
|
| Project Management
|
4,140
|
Johnson City Campus Program Tuition
|
Programs
|
Tuition
|
| Computer Support
|
4,557
|
| Office Administration
|
3,745
|
| Project Management
|
4,140
|
Transfer of Credits Disclosure
Credits earned at
New Horizons Computer Learning Centers may not transfer to another educational
institution. Credits earned at another educational institution may not be
accepted by New Horizons Computer Learning Centers. You should obtain
confirmation that New Horizons Computer Learning Centers will accept any
credits you have earned at another educational institution before you execute
an enrollment contract or agreement. You should also contact any educational
institutions that you may want to transfer credits earned at New Horizons
Computer Learning Centers to determine if such institutions will accept credits
earned at New Horizons Computer Learning Centers prior to executing an
enrollment contract or agreement. The ability to transfer credits from New
Horizons Computer Learning Centers to another educational institution may be
very limited. Your credits may not transfer, and you may have to repeat courses
previously taken at New Horizons Computer Learning Centers if you enroll in
another educational institution. You should never assume that credits will transfer
to or from any educational institution. It is highly recommended, and you are
advised to make certain that you know the transfer of credit policy of New
Horizons Computer Learning Centers and of any other educational institutions
you may in the future want to transfer the credits earned at New Horizons
Computer Learning Centers before you execute an enrollment contract or
agreement.
Cancellation and Refund Policy
Should
a student be terminated or cancel for any reason, all refunds will be made
according to the following refund schedule:
1.
When computing
refunds pursuant to this refund policy, the last day of attendance for a
student shall be one of the following: (a) The date on the expulsion notice if
a student is expelled; (b) The date New Horizons receives a written notice of
withdrawal from a student; (c) When no written notice of withdrawal is given,
the last day of attendance shall be the date of withdrawal; or (d) The date the
student fails to return from an approved leave of absence.
2.
All monies will
be refunded and any loans forgiven, if the student cancels within three (3)
business days after signing the enrollment application and making initial
payment.
3.
Cancellation
after the third (3rd) business day from signing the enrollment application and
making initial payment, including on or before the first day of class or fails
to begin class, will result in a refund of all monies paid and any student
loans forgiven less a $100.00 administrative fee.
4.
If New Horizons
discontinues the program at any time during the program term, the student will
receive a full refund of all monies paid and loans, if any, will be forgiven.
5.
If after the
program has begun and before the expiration of 10% of their program for which
he or she was charged, a student withdraws, drops out, or otherwise fails to
attend classes, the refund shall equal 75% of all amounts paid and loan balance,
if any, forgiven or to be paid by or on behalf of the student for the program,
less a $100 administrative fee.
6.
If after
expiration of 10% of the program for which he or she was charged, and before
expiration of 25% of the period, a student withdraws, drops out or otherwise
fails to attend classes, the refund shall equal 50% of all amounts paid or to
be paid on behalf of the student for the program and loan balance, if any,
forgiven, less a $100 administrative fee.
7.
If after
expiration of 25% of the program for which he or she was charged, and before
expiration of 50% of the period, a student withdraws, drops out or otherwise
fails to attend classes, the refund shall equal 25% of all amounts paid or to
be paid on behalf of the student for the program and loan balance, if any,
forgiven, less a $100 administrative fee.
8.
If after
expiration of 50% of the program for which he or she was charged, a student
withdraws, drops out or otherwise fails to attend classes, the student may be
deemed obligated for 100% of the tuition, fees and other charges assessed by
the institution including any loans.
9.
Percentage of
program completion will be based either on class hours completed with programs
of a defined length in hours or months completed for Club programs. Hours completed
is calculated on the standard course length even if the student started but did
not complete the entire course.
10.
Refunds will be
made within 7 days of termination or receipt of cancellation notice.
Student Feedback Procedure
At the end of a
course, each student completes a course evaluation for the course, the
instructor, our facilities, and our customer service. This line of feedback is
very important to us, and we encourage all students to feel comfortable using
this system. We use these evaluations as a tool to improve our services. We welcome all comments and feedback.
It is important for
the student to be satisfied with our services. Part of achieving this
satisfaction requires the quick and amicable resolution of any dispute between
the student and New Horizons Computer Learning Center. The best way this task
can be accomplished is through immediate discussion between the parties.
However, we also have a formal student feedback procedure in place that can be
utilized at any time.
A student wishing
to escalate his/her complaint should follow the steps listed below:
The student may
take the grievance directly to the instructor or their Student Services
Representative at any time or submit a written complaint. Most situations can
be resolved quickly as soon as the instructor or staff becomes aware of the
problem. If the student is not satisfied with the solution, the student may
contact our management. Grievance meetings can be conducted over the phone or
in person. For students located in
Chattanooga or Johnson City, the Director can offer a convenient day and time
to be at the Chattanooga or Johnson City school location for the meeting. The Director will oversee the gathering of
additional data about the issue or incident as necessary to determine a final
decision. The final decision will be
made by the Director within seven (7) calendar days of receiving the verbal or written
complaint. The student will receive a formal
written resolution within (7) days.
Students may register any
complaints to:
Shannon
Byars, Director
New
Horizons Computer Learning Centers
408
North Cedar Bluff, Suite 555
Knoxville,
TN 37923
(865)
691-1515
Students aggrieved by the action
of the school after the attempting to resolve any problem may contact:
Tennessee
Higher Education Commission
312 Rosa L. Park
Avenue, 9th Floor
Nashville,
TN 37243-1102
(615)
741-5293
Any
person claiming damage or loss because of any act or practice by this
institution that may be a violation of the Title 49, Chapter 7, Part 20, or
Rule Chapter 1540-01-02 may file a complaint with the Tennessee Higher
Education Commission, Division of Postsecondary State Authorization