Knoxville Campus Program Tuition
|
Programs
|
Tuition
|
| Adobe Graphic and Web Specialist
|
4,880
|
| Computer Support
|
4,557
|
| IT foundation Program
|
6,600
|
| IT Infrastructure
|
11,000
|
| IT Security
|
11,000
|
| Microsoft Certified Solution Developer
|
9,775
|
| Office Administration
|
3,745
|
| Project Management
|
4,140
|
Chattanooga Campus Program Tuition
|
Programs
|
Tuition
|
| Adobe Graphic and Web Specialist
|
4,880
|
| Computer Support
|
4,557
|
| Office Administration
|
3,745
|
| Project Management
|
4,140
|
Johnson City Campus Program Tuition
|
Programs
|
Tuition
|
| Computer Support
|
4,557
|
| Office Administration
|
3,745
|
| Project Management
|
4,140
|
Transfer of Credits Disclosure
Credits earned at New Horizons Computer Learning Centers may not transfer to another educational institution. Credits earned at another educational institution may not be accepted by New Horizons Computer Learning Centers. You should obtain confirmation that New Horizons Computer Learning Centers will accept any credits you have earned at another educational institution before you execute an enrollment contract or agreement. You should also contact any educational institutions that you may want to transfer credits earned at New Horizons Computer Learning Centers to determine if such institutions will accept credits earned at New Horizons Computer Learning Centers prior to executing an enrollment contract or agreement. The ability to transfer credits from New Horizons Computer Learning Centers to another educational institution may be very limited. Your credits may not transfer, and you may have to repeat courses previously taken at New Horizons Computer Learning Centers if you enroll in another educational institution. You should never assume that credits will transfer to or from any educational institution. It is highly recommended, and you are advised to make certain that you know the transfer of credit policy of New Horizons Computer Learning Centers and of any other educational institutions you may in the future want to transfer the credits earned at New Horizons Computer Learning Centers before you execute an enrollment contract or agreement.
Cancellation and Refund Policy
Should a student be terminated or cancel for any reason, all refunds will be made according to the following refund schedule:
1.
When computing refunds pursuant to this refund policy, the last day of attendance for a student shall be one of the following: (a) The date on the expulsion notice if a student is expelled; (b) The date New Horizons receives a written notice of withdrawal from a student; (c) When no written notice of withdrawal is given, the last day of attendance shall be the date of withdrawal; or (d) The date the student fails to return from an approved leave of absence.
2.
All monies will be refunded and any loans forgiven, if the student cancels within three (3) business days after signing the enrollment application and making initial payment.
3.
Cancellation after the third (3rd) business day from signing the enrollment application and making initial payment, including on or before the first day of class or fails to begin class, will result in a refund of all monies paid and any student loans forgiven less a $100.00 administrative fee.
4.
If New Horizons discontinues the program at any time during the program term, the student will receive a full refund of all monies paid and loans, if any, will be forgiven.
5.
If after the program has begun and before the expiration of 10% of their program for which he or she was charged, a student withdraws, drops out, or otherwise fails to attend classes, the refund shall equal 75% of all amounts paid and loan balance, if any, forgiven or to be paid by or on behalf of the student for the program, less a $100 administrative fee.
6.
If after expiration of 10% of the program for which he or she was charged, and before expiration of 25% of the period, a student withdraws, drops out or otherwise fails to attend classes, the refund shall equal 50% of all amounts paid or to be paid on behalf of the student for the program and loan balance, if any, forgiven, less a $100 administrative fee.
7.
If after expiration of 25% of the program for which he or she was charged, and before expiration of 50% of the period, a student withdraws, drops out or otherwise fails to attend classes, the refund shall equal 25% of all amounts paid or to be paid on behalf of the student for the program and loan balance, if any, forgiven, less a $100 administrative fee.
8.
If after expiration of 50% of the program for which he or she was charged, a student withdraws, drops out or otherwise fails to attend classes, the student may be deemed obligated for 100% of the tuition, fees and other charges assessed by the institution including any loans.
9.
Percentage of program completion will be based either on class hours completed with programs of a defined length in hours or months completed for Club programs. Hours completed is calculated on the standard course length even if the student started but did not complete the entire course.
10.
Refunds will be made within 7 days of termination or receipt of cancellation notice.
Student Feedback Procedure
At the end of a course, each student completes a course evaluation for the course, the instructor, our facilities, and our customer service. This line of feedback is very important to us, and we encourage all students to feel comfortable using this system. We use these evaluations as a tool to improve our services. We welcome all comments and feedback.
It is important for the student to be satisfied with our services. Part of achieving this satisfaction requires the quick and amicable resolution of any dispute between the student and New Horizons Computer Learning Center. The best way this task can be accomplished is through immediate discussion between the parties. However, we also have a formal student feedback procedure in place that can be utilized at any time.
A student wishing to escalate his/her complaint should follow the steps listed below:
The student may take the grievance directly to the instructor or their Student Services Representative at any time or submit a written complaint. Most situations can be resolved quickly as soon as the instructor or staff becomes aware of the problem. If the student is not satisfied with the solution, the student may contact our management. Grievance meetings can be conducted over the phone or in person. For students located in Chattanooga or Johnson City, the Director can offer a convenient day and time to be at the Chattanooga or Johnson City school location for the meeting. The Director will oversee the gathering of additional data about the issue or incident as necessary to determine a final decision. The final decision will be made by the Director within seven (7) calendar days of receiving the verbal or written complaint. The student will receive a formal written resolution within (7) days.
Students may register any complaints to:
Shannon Byars, Director
New Horizons Computer Learning Centers
408 North Cedar Bluff, Suite 555
Knoxville, TN 37923
(865) 273-0626
Students aggrieved by the action of the school after the attempting to resolve any problem may contact:
Tennessee Higher Education Commission
312 Rosa L. Park Avenue, 9th Floor
Nashville, TN 37243-1102
(615) 741-5293
Any person claiming damage or loss because of any act or practice by this institution that may be a violation of the Title 49, Chapter 7, Part 20, or Rule Chapter 1540-01-02 may file a complaint with the Tennessee Higher Education Commission, Division of Postsecondary State Authorization