Medical Office Administration Program available Online

Medical Office Administration Program Summary

The Office Administration Program prepares students to enter medical facilities skilled with knowledge of insurance codes, medical billing practices, electronic health records and medical office administration skills. Students will have a blend of classroom theory and hands-on computer laboratory training that will enable them to meet the requirements of medical information management. This program also includes eLearning, labs, exam preparation, online resources, resume and interviewing assistance.

The goal of this career training program is to prepare you for positions such Medical Coding and Billing Specialist, Medical Front Office Support, Medical Secretary or Medical Office Specialist.

Medical Office Administration Program Details

The Medical Office Administration Program Details

Medical Office Procedures and Management

This course will enable the student to learn about the different aspects of the Medical Office at different settings. It will incorporate what is and what is not appropriate in the Medical Office settings. It will start with how to become a successful student and finish with the students having the option to take the Medical Administrative Assistant Certification.

  • Introduction to Medical Office Assisting
  • Health Information in the Medical Office
  • Billing and Coding Procedures
  • Financial and Practice Management
  • Assisting with Medical Specialties

Human Anatomy, Physiology, and Medical Terminology

This course prepares students with an understanding of the structure and function of the human body and the language of medical terminology. The meanings of these terms are described in the context of how the body works in health and disease. The complexity of the medical language is simplified to facilitate the students understanding, use, and appropriate context applications. Further, students learn to pronounce, spell, define, analyze, and discuss medical terminology related to disease, diagnosis, and treatment. Medical abbreviations are also included.

  • Introducing the Human Body   
  • Cells and Tissues  
  • The Integumentary System  
  • The Skeletal System     
  • The Muscular System    
  • The Peripheral Nervous System    
  • The Sense Organ     
  • Endocrine Control     
  • The Circulatory System: Blood    
  • The Circulatory System: Heart    
  • Circulation of blood and lymph     
  • Internal Defense: Immune Responses  
  • The Respiratory System  
  • The Digestive System  
  • The Urinary System and Fluid Balance   
  • Reproduction  
  • Review of Medical Terminology

Insurance Billing & Coding Essentials

This course prepares students to increase efficiency and streamline administrative procedures for medical billing and insurance claim processing. The course also covers coding, types of health insurance coverage, office and insurance claim processing collection strategies, Medicare, and managed care.

  • Origins of Health insurance
  • Tools of the Trade: A Career as a Health (Medical) Insurance Professional
  • The Legal and Ethical Side of Medical Insurance
  • The “Universal” Claim Form: CMS-1500
  • Traditional Fee-for-Service/Private Plans
  • Unraveling the Mysteries of Managed Care
  • Understanding Medicaid
  • Conquering Medicare’s Challenges
  • Military Carriers
  • Miscellaneous Carriers: Worker’s Compensation and Disability Insurance
  • Procedural, Evaluation and Management and HCPCS Coding
  • The Patient
  • The Claim
  • The Role of Computers in Health Insurance
  • Reimbursement Procedures: Getting Paid
  • Hospital Billing and the UB-04
  • Review of Medical Terminology for BCSC

Microsoft Office Excel

This course aims to provide you with a foundation for Excel knowledge and skills, which you can build upon to eventually become an expert in data manipulation. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. It will also make these tasks much easier for you to accomplish, and in much less time, than if you used traditional pen-and-paper methods or non-specialized software.

  • Getting Started with Microsoft Excel
  • Performing Calculations
  • Modifying a Worksheet
  • Formatting a Worksheet
  • Printing Workbook Contents
  • Managing Large Workbooks

Microsoft Office Word

In this course, students learn how to use Microsoft Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

  • Getting Started with Word 2019
  • Formatting Text and Paragraphs
  • Working More Efficiently
  • Managing Lists
  • Adding Tables
  • Inserting Graphic Objects
  • Controlling Page Appearance
  • Preparing to Publish A Document

Microsoft Office Outlook

 In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, and create tasks and notes for yourself.

  • Getting Started With Outlook
  • Composing Messages
  • Reading and Responding to Messages
  • Managing Your Messages
  • Managing Your Calendar
  • Managing Your Contacts
  • Working With Tasks and Notes

Program Info

Full-time Length: 3 Months
Clock Hours: 328

Tuition: $9995
Optional Cert Exam Fees: $799

Graduation/Placement Rate
     Knoxville: N/A / N/A

Career Opportunities

     Medical Coding and Billing Specialist
     Medical Front Office Support
     Medical Secretary
     Medical Office Specialist

Certifications Available

     Medical Administrative Assistant
     Billing and Coding Specialist

Contact Me

Find Funding for Your Training

We will help you navigate through the variety of funding sources available, which include programs for:

  • Student Loans
  • Training Grants through the Workforce Innovation and Opportunity Act (WIOA)
  • Trade Adjustment Assistance (TAA) Funding

Depending on your individual situation, there are different funding options available for New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) students. Your Career Consultant can help you identify the best options for you.

Student Loans

Private student loans are available to fund your training and future career. New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) recommends consulting with your banking institution or financial advisor to help figure out the best student loan option for you. You can also apply online at Paramount Capital Group for a student loan.

Workforce Innovation and Opportunity Act (WIOA) Funding

The Workforce Innovation and Opportunity Act (WIOA) provides job training benefits for adults, dislocated workers and youth to help gain skills necessary to obtain and maintain employment. To qualify, you must be approved by your local workforce development agency. For more information about WIOA funding please visit

Trade Adjustment Assistance (TAA) Funding

The TAA program was designed to help workers who lost their previous job due to foreign outsourcing. The TAA program includes job training benefits that may be used at New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol). You must be approved by the local workforce development agency to receive this type of funding. For more information please visit

Job Placement at New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol)

Our caring and experienced Career Services Department is dedicated to helping you achieve your growth goals with job placement assistance as soon as you graduate from the program! We take pride in making sure that our graduates step into the workforce prepared and well-equipped to succeed.

We have 40+ years of local relationships with the top employers and staffing firms in the local market and will put those relationship to work for you.




Training programs can be completed in less than one year and are tailored to industry demands giving our students a powerful advantage.



Our military team consists of veterans who are experienced and highly qualified to help you achieve maximum success in our IT classes for veterans.



We offer both day and night programs to fit your schedule, emphasizing our friendly IT class structure.



Our Career Services department gives job placement assistance providing our graduates with opportunities at top organizations, including Fortune 500 companies.

Do Certifications Really Matter???

"The person with the certification is the one that is going to get hired.”

Robert Blanchard, Director of Support Services
Aspen Skiing Services Co.


Employers require IT certifications

72% of employers require IT certifications for certain job openings.

67% of employers use certifications to measure a candidate’s willingness to work hard and meet a goal.

Employers use certifications to select best candidates


Certifications confirm subject matter expertise

60% of employers use certifications to confirm subject matter expertise.

Source: CompTIA HR Perception of IT Training and Certification Study: 2015