Emotional Intelligence

In this course, students will gain a better understanding of self-management and self-awareness.

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Learning Objectives

Upon successful completion of this course, students will experience a positive impact both professionally and personally through a better insight and control over their actions and emotions.

 

Course Details

Course Outline

1 - Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • 2 - What is Emotional Intelligence
  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy
  • 3 - Four Skills in Emotional Intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
  • 4 - Verbal Communication Skills
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
  • 5 - Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It
  • 6 - Social Management and Responsibility
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language
  • 7 - Tools to Regulate Your Emotions
  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up
  • 8 - Gaining Control
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
  • 9 - Business Practices (I)
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
  • 10 - Business Practices (II)
  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism
  • 11 - Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • 12 - Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is intended for individuals who want to become more aware of their own feelings and how emotion influences motivation and behavior.

    Emotional Intelligence

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    Course Length : 1 Day

    There are currently no scheduled dates for this course. Please contact us for more information.

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