ITIL and System Center, Together for Better Service Management



The Link Between System Center & ITIL

What is ITIL? ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. This process has transformed IT departments for years now, helping companies become more streamlined to achieve organizational success. Since IT Service Management has adopted these practices, ITIL has proven successful in helping with everything from procedures, tasks, and checklists, to the measurable outcomes needed to deliver value within organizations.

Being able to understand which best practices are the ones which add value and being able to execute them are completely different hardships. This is where System Center from Microsoft can help. One of the major attributes for System Center is Service Manager; a manageability component to many crucial areas of ITIL, such as Incident and Problem Management, Change and Release Management, and overall Service Management with Service Level Agreements.

A great ITIL strategy is a must, but without the correct tool to carry out one’s plan we find that great ideas without implementation is just that; an idea. With the strong set of tools available in Service Manager, Microsoft’s System Center can make your ITIL vision a complete reality.

Learn more about the benefits of System Center 2012- Service Manager.

If you have any questions about implementing these practices to streamline your IT department for maximum efficiency, or to determine the best training solutions for your team, please contact New Horizons.

Feb 2015

By: Jesse Daniel Amos