Where to Take ITIL Training Online in 2025: Your Complete Guide

Key Takeaways

If you're searching for where to take ITIL training online, what the current ITIL exams are, or how ITIL certification works in 2025, you're not alone. The ITIL framework continues to evolve, and with PeopleCert updates, digital-first learning, and shifting certification requirements, many learners are looking for a clear, up-to-date guide.

This article brings together the most common questions people ask about ITIL today: including where to get accredited ITIL 4 Foundation training online, how exam vouchers work, who provides official ITIL certification training, and what the ITIL framework looks like in 2025. This guide will help you find the right training, understand the exam landscape, and stay current with the latest ITIL updates.

What to Expect From ITIL Training in 2025

ITIL training in 2025 equips learners to understand and apply the ITIL 4 framework, the globally recognized standard for modern IT service management. ITIL 4 Foundation introduces the essential building blocks of service management, including core concepts, the Service Value System (SVS), the Four Dimensions model, the ITIL guiding principles, the service value chain, and key ITIL practices, giving learners a complete view of how services create value.

As of 2025, ITIL 4 remains the active and authoritative version of the framework. All official ITIL exams are delivered exclusively through PeopleCert, ensuring consistent quality and global recognition. The certification continues to be highly valued across industries and is accessible to professionals at any stage of their IT or ITSM career.

Why ITIL Matters in 2025

ITIL matters in 2025 because it remains the global standard for IT service management and aligns to modern digital, agile, and value-driven ways of working. ITIL training helps professionals:

• Improve collaboration and service flow
• Understand governance and continual improvement
• Advance into roles like IT Service Manager, Digital Product Manager, or IT Team Lead

Where Online Can I Take ITIL Training?

Finding legitimate ITIL training online starts with choosing a PeopleCert-accredited training organization (ATO). Accreditation is essential because only approved partners can deliver official ITIL 4 course materials, generally provide valid exam vouchers, and ensure your training aligns with PeopleCert’s current certification requirements. There are several trusted ways to complete your ITIL training entirely online.

Accredited Instructor-Led Training Providers (Recommended)

These organizations, including trusted training providers like New Horizons, deliver live online ITIL classes taught by certified ITIL instructors.

Benefits include:

• Structured, guided learning
• Access to official digital courseware
• Instructor support and Q&A
• Higher exam pass rates
• Exam voucher often included

Different Accredited Training Organizations (ATOs) offer their own mix of benefits, but New Horizons includes several valuable learner supports, such as an ITIL 4 Foundation exam voucher, a free exam retake, PeopleCert Plus membership, and a guaranteed-to-run schedule so your class won’t be canceled. You also receive live instructor-led training with opportunities for Q&A, plus access to official digital courseware.

Accredited Self-Paced Online Courses

Many ATOs also offer on-demand ITIL 4 training, allowing you to learn independently on your own schedule. These programs typically include videos, interactive modules, knowledge checks, and downloadable resources.

Self-paced ITIL training is ideal if you prefer flexibility or need time to balance learning with work or personal responsibilities. Many of these programs also include an exam voucher, depending on the provider.

How to Choose an ITIL Provider

Finding the right ITIL training provider matters, especially now that all ITIL 4 exams are delivered exclusively through PeopleCert and only accredited organizations can issue valid vouchers and official digital courseware. When comparing online ITIL training options, use the criteria below to ensure you're choosing a legitimate, high-quality program.

1. Verify PeopleCert Accreditation (ATO Status)

A provider must be a PeopleCert-Accredited Training Organization (ATO) to deliver official ITIL 4 training and exam vouchers.
Look for accreditation verification on the course page or PeopleCert’s directory.

2. Check if the ITIL Training includes an Exam Voucher

Accredited ITIL training typically includes an exam voucher.
When you take your course through a PeopleCert-accredited training organization (ATO), you are normally provided with a PeopleCert exam voucher code. 

Non-accredited platforms usually do not include a voucher.
Low-cost course marketplaces, generic video platforms, or “training-only” programs may help you learn the content, but they generally do not bundle the official PeopleCert exam voucher. In these cases, you will need to purchase the voucher separately.

3. Look for Official Digital Courseware

PeopleCert requires accredited providers to use official ITIL 4-approved training materials. Using unofficial materials can lead to knowledge gaps, outdated content, and lower exam readiness.

4. Decide Between Instructor-Led or Self-Paced Learning

Both formats can be effective depending on your schedule:

• Instructor-led online training offers structure, interaction, live Q&A, and higher exam pass rates.
• Self-paced learning provides flexibility and independence, ideal for busy professionals. 

Choose the format that aligns with your learning preferences.

5. Check for Additional Learner Support

Quality providers often offer extra benefits that make a big difference in exam success, such as:

• Free exam retake (PeopleCert’s Take2) 
• Guaranteed-to-run class schedules
• Practice questions or mock exams
• Post-class review sessions
• Access to instructors for support 

These add value beyond the core curriculum.

6. Evaluate Reputation and Student Experience

Look for:

• Independent reviews
• Instructor credentials
• Student pass rates
• Transparent course descriptions 

Established ATOs like New Horizons provide consistency, experienced instructors, and dependable student support.

ITIL Exams Available in 2025

The ITIL certification path has expanded significantly under ITIL 4, giving learners multiple ways to build skills across service management, digital operations, leadership, and specialized practices. As of 2025, all ITIL exams are delivered online through PeopleCert’s remote-proctored testing platform.

Below is a complete overview of the current ITIL 4 exams you can take.

1. ITIL 4 Foundation (Entry Level)

The starting point for all learners.
This exam covers:

• Key service management concepts
• The Service Value System (SVS)
• The Four Dimensions of Service Management
• ITIL practices and the Service Value Chain 

ITIL Foundation is required before moving into any higher-level certification path.

2. ITIL 4 Practice Manager (PM)

The Practice Manager path focuses on individual, role-specific ITIL practices.
Practice areas include:

• Incident Management
• Service Desk
• Change Enablement
• Problem Management
• Service Request Management
• Monitoring & Event Management
• Service Level Management
  …and many more. 

These practices can be taken individually or combined into grouped modules that lead to the ITIL Practice Manager designation.

3. ITIL 4 Managing Professional (MP)

This stream is designed for IT practitioners working hands-on in digital service delivery, operations, and transformation.

It includes four exams:

• Create, Deliver & Support (CDS)
• Drive Stakeholder Value (DSV)
• High-Velocity IT (HVIT)
• Direct, Plan & Improve (DPI)

Completing all four earns the ITIL Managing Professional certification.

4. ITIL 4 Strategic Leader (SL)

A leadership-focused pathway covering strategy, governance, and organizational transformation.

The two SL exams are:

• Digital & IT Strategy (DITS)
  Direct, Plan & Improve (DPI) : shared with the MP track 

Completing the required modules earns the ITIL Strategic Leader designation.

5. ITIL 4 Extension Modules

These modules expand ITIL into specialized domains:

• IT Asset Management (ITAM)
• Business Relationship Management (BRM) 

They are ideal for practitioners in procurement, vendor management, service relationship roles, or operational governance.

6. Retired or Legacy Certifications

Older ITIL versions (v3 and ITIL Master) are no longer available for new candidates.
All new training and certification activity now takes place under ITIL 4.

Summary & Next Steps

Preparing for the ITIL 4 Foundation exam becomes much easier once you understand your training and exam options. In short: the most reliable path is to train with a PeopleCert-accredited provider. Accredited training typically includes your exam voucher, official materials, the ITIL 4 eBook, and everything you need to schedule your online, remotely proctored exam. If you choose a non-accredited platform, you’ll likely need to purchase the exam voucher separately through PeopleCert or an accredited partner.

If you're ready to move forward, the simplest and most seamless option is accredited online training, where the course, voucher, materials, and exam are bundled in one place. Explore your next step with New Horizons and get started on the ITIL 4 Foundation certification path: View New Horizons’ ITIL 4 Courses.

FAQs

What types of job roles or career paths can ITIL 4 Foundation certification lead to in 2025?

ITIL 4 Foundation helps professionals qualify for roles in IT support, IT service management, operations, DevOps teams, IT project coordination, and digital service roles. Many organizations use ITIL as a baseline for positions like Service Desk Analyst, IT Service Manager, Incident Manager, Problem Manager, or Digital Product Manager. ITIL is valued across technology, government, healthcare, finance, and enterprise IT environments.

Does online ITIL training include an exam voucher?

Accredited online ITIL training usually includes a PeopleCert exam voucher. When you train with a PeopleCert-Accredited Training Organization (ATO), your course often bundles the ITIL 4 Foundation voucher, official digital courseware, and the ITIL eBook. Non-accredited marketplaces rarely include the voucher, so students must purchase it separately directly from PeopleCert or an approved ATO.

What’s the difference between instructor-led and self-paced ITIL training?

Instructor-led online ITIL training is structured, schedule-based, and taught by certified instructors who guide you through the material, answer questions, and help you prepare for the exam. Self-paced ITIL training is flexible and allows you to learn independently using videos, modules, and practice questions. Both formats can be effective depending on your learning style, but instructor-led courses typically offer higher pass rates and deeper exam preparation.

How do I choose the best ITIL training provider for my goals?

Start by confirming that the provider is listed as a PeopleCert-Accredited Training Organization. Accreditation ensures the course includes official materials, a valid exam voucher, and up-to-date ITIL 4 content. Then compare course features such as live instruction, exam prep resources, retake options, access to instructors, and whether the provider offers guaranteed class schedules and student support.

What should I look for in an accredited online ITIL training program?

A high-quality ITIL training program should include an exam voucher, official PeopleCert digital courseware, the ITIL 4 Foundation eBook, and access to instructor support or practice questions. Look for benefits such as free retake options, guaranteed-to-run classes, credible reviews, experienced instructors, and a track record of strong student outcomes.

Do ITIL certifications expire or need renewal?

Yes. Under PeopleCert’s current recertification requirements, all ITIL 4 certifications must be renewed every three years. Learners can renew by retaking the exam, completing another PeopleCert certification, or enrolling in a PeopleCert Plus subscription and earning the required CPD points. Accredited providers typically guide students on how renewal works and how to maintain their credential long term.

What is a PeopleCert Plus membership?

PeopleCert Plus is a subscription-based membership program that helps ITIL, PRINCE2, and other PeopleCert-certified professionals stay current, continue learning, and prepare confidently for future exams. It includes access to official study materials, continuous professional development tools, and exclusive learning resources.

Key benefits of PeopleCert Plus include:

• Certification upkeep through CPD:
  Members can keep their certifications active by logging 20 CPD points per year for three consecutive years through PeopleCert’s Continuous Professional Development program.

• Access to 150+ official eBooks:
  The membership unlocks the PeopleCert Library, which includes more than 150 ITIL, PRINCE2, DevOps, and project management eBooks, practice guides, and playbooks.

• Digital badges for professional visibility:
  You receive verified digital badges for completed certifications and Masterclass webinars, making it easy to showcase your skills on LinkedIn and other platforms.

• Free mock exams and Take2 retake option:
  Members get official mock exams, study guides, and Take2, which provides a free exam retake if needed — helping you prepare with confidence.