What are the Benefits of an ITIL Certification?

Taylor Karl
/ Categories: Resources, Training Trends, ITIL
What are the Benefits of an ITIL Certification? 3932 0

Since its introduction in 1989 by the UK government, the Information Technology Infrastructure Library (ITIL) has altered the landscape of the IT Service Management industry and has since become the most widely adopted approach to IT Service Management in the world. Those who have adopted ITIL also have the opportunity to attain certification and advance their careers as ITIL professionals. It is worth noting that ITIL is an individual certification and not a company-wide certification or authorization. However, if your organization follows ITIL best practices it is highly recommended that those in leadership positions and select roles in the IT department pursue ITIL certification. This blog will focus on several benefits of ITIL Certification for you and your team.


Earning an ITIL certification will establish your team as a well-versed group of professionals who are familiar with the best practices of the industry. Your team attaining ITIL certification can do wonders for your reputation as a business as well. For example, in a study by IT Certification Council, 65% of firms said that certified staff increases their credibility with customers.

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Sharper Skills

Obtaining a certification in any discipline is always done to supplement current skills. Learning how to properly implement ITIL best practices will take your team's skills to the next level and improve company performance through business-aligned IT services. The IT Certification Council found that 75% of respondents say that IT certifications offer a meaningful indication of job skills and knowledge.

Increase Productivity

Return on investment is a large part of measuring success in business. Productivity has a direct correlation to this figure and by training your teams in ITIL, you'll gain a competitive advantage. For example, the IT Certification Council showed that 50% of the business partner firms stated that certified ITIL staff provides a competitive advantage to their companies. Purdue University cut second-level support calls by 50% and enabled $73 million ERP implementation without adding more full-time personnel or degrading service levels.

A Shared Language

ITIL has some substantial credentials as the industry leader in ITSM. By powering world-shapers like IBM, NASA, Shell, HP, British Airways, and Disney, it is safe to say that ITIL jargon is used globally. study by ITSM Tools reveals that nearly 53% of companies have either already adopted or are adopting parts of ITIL or are planning to adopt parts of it in the near future. With an ITIL Certification, you will develop management skills and an understanding of the common terminologies used in businesses across various industries. In addition, you can build relevant skills and competencies with the in-depth courses for ITIL.

Increase IT Savings

ITIL provides a way to reduce costs through better utilization of resources and offers greater visibility of cost and risk. Through the procedures in the ITIL framework, your team can keep a close eye on costs based on detailed metrics, leading to better decision-making where your budget is concerned. In a case study by Doug Tyre, he found that after implementing ITIL, the results to ROI were significant, to say the very least. Telkomsel reduced operational IT costs by 50–60% after implementing ITIL. Private businesses were not the only ones who experiences extreme savings in the study, the State of Illinois saved over $130 million annually.


ITIL 4 is a smart first step if you are looking to improve the service management capabilities in your organization. ITIL certification is an ideal direction if you plan on incorporating ITIL best practices on a larger scale. It will introduce several benefits and ensure that your team members are able to speak the same language after implementation.

Visit our ITIL page for more information including, a certification roadmap, and course details.