Cisco® Implementing Cisco® Advanced Call Control and Mobility Services v.1.0 (CLACCM)

In this course, you will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) concentration exam and CCNP-Collaboration certification.

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Learning Objectives

After taking this course, you should be able to:

  • Analyze and troubleshoot SIP, H.323, and media protocols
  • Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager
  • Implement call coverage in Cisco Unified Communications Manager
  • Configure and troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
  • Implement Cisco Unified Communications Manager Express for SIP phones
  • Implement globalized call routing within and between Cisco Unified Communications Manager clusters
  • Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS® XE gateways
  • Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager
  • Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
  • Troubleshoot multisite Cisco Unified Communications Manager deployments
  • Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR)
  • Configure and troubleshoot Cisco Unified Border Element

     

    Course Details

    Course Outline

    1 - Course Outline
  • Analyzing and Troubleshooting Signaling and Media Protocols
  • Implementing Cisco Unified Communications Manager Supplemental Services
  • Implementing Call Coverage in Cisco Unified Communications Manager
  • Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
  • Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
  • Configuring and Troubleshooting Cisco Unified CM Unified Mobility
  • Implementing Cisco Unified Communications Manager Express
  • Implementing Globalized Call Routing
  • Implementing Remote Site Survivability
  • Implementing Call Admission Control in Cisco Unified Communications Manager
  • Implementing URI Calling in Cisco Unified Communications Manager
  • Troubleshooting Multisite Cisco Unified Communications Manager Deployments
  • Examining Global Dial Plan Replication
  • Configuring and Troubleshooting Cisco Unified Border Element
  • 2 - Lab outline
  • Analyze SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Device Mobility
  • Troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  • Implement Globalized Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
  • Implement MGCP Fallback and Survivable Remote Site Telephony
  • Implement Call Admission Control
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalized Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element
  • Actual course outline may vary depending on offering center. Contact your sales representative for more information.

    Who is it For?

    Target Audience

    This course is designed for Collaboration engineers and administration professionals in job roles such as:

    Network administrator

    Network architect

    Network designer

    Network engineer

    Network manager

    Prerequisites

    Other Prerequisites

    Before taking this course, you should have the following knowledge and skills:

    Internet web browser usability knowledge and general computer usage

    Basic understanding of networking technologies

    Basic understanding of voice and video

    Describe the different codecs and how they are used to transform analogue voice into digital streams

    Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line

    Describe the Cisco Collaboration solutions architecture

    Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model

    Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool

    Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM

    Describe and configure endpoints and commonly required features

    Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)

    Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic

    Define Quality of Service (QoS) and its models

    Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup

    Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])

    Describe a dial plan and explain call routing in Cisco Unified Communications Manager

    Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns

    Implement basic globalized call routing within a Cisco Unified Communications Manager cluster

    Configure calling privileges in Cisco Unified Communications Manager

    Implement toll fraud prevention

    Implement common endpoint features including call park, softkeys, shared lines, and pickup groups

    Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways

    Implement a Cisco gateway for PSTN access

    Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network

    Implement and troubleshoot media resources in Cisco Unified Communications Manager

    Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways

    Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

    Cisco® Implementing Cisco® Advanced Call Control and Mobility Services v.1.0 (CLACCM)

    $4,195 | This course is CLC-Eligible
    Course Length : 5 Days (40 Hours)
     

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