In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

By the end of this course, you will be able to:

Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
Demonstrate how to collect data through interviews and analysis
Apply powerful techniques to identify and know the difference between symptoms and root causes
Learn to know when to use the appropriate technique in root cause identification
Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
Develop a process to identify systemic problem areas

1

  • Introduction & Objectives

  • What is a 'Problem?'
    Why Problems Persist
    What is A Root Cause?
    Why Root Causes are important
2

  • How to Organize for an RCA

  • RCA Roles and Responsibilities
    Assemble your RCA Team
    Modes of Communication
    How to Resolve Conflict
    Case Study Exercise
3

  • Select the Problem to Analyze

  • Define the selection criteria
    Plan and estimate tasks for the team
    Finalize the plan and gain agreement among your stakeholders
    Case Study Exercise
4

  • Define the Problem

  • What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
    Developing your problem statement
    Refining the problem specification
    Case Study Exercise
5

  • Identify the Source of the Problem

  • Discuss when to use the appropriate analysis technique to determine the problem source
    Process Diagram
    Forms & Checklists
    Statistical Sampling
    Fishbone Diagram
    Surveys
    Charts - Line, Scatter, Bar, & Pie
    Case Study Exercise
6

  • Solution Options Analysis & Selecting the 'Best Fit'

  • How to approach different solution options
    Brainstorming
    Weighted Evaluation
    Selecting the appropriate option
    Hold an Retrospective on your approach
    Planning the proposal
    Case Study Exercise
7

  • Putting RCA into Practice

  • Create a Root Cause Analysis program within your organization
    How to develop appropriate recommendations to address root causes at various levels to avoid future incidents

Audience

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems will benefit from this course.

Language

English

Prerequisites

This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01: Business Analysis Essentials course prior to enrolling or have equivalent experience.

$1,535

Length: 2.0 days (16 hours)

Level:

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20
Apr
Thursday
9:00 AM ET -
5:00 PM ET
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31
Jul
Monday
9:00 AM ET -
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23
Oct
Monday
8:00 AM PT -
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