Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

At the completion of this course, you should be able to:

Identify the different types of tools and techniques available
Apply change management successfully
Review what to look for when applying business case thinking to Root Cause Analysis
Develop a process to systematically approach problems

Course Info

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Cost: $ 1,535

Length: 2.0 days (16 hours)


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