Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work.
* Actual course outline may vary depending on offering center. Contact your sales representative for more information.
At the completion of this course, you should be able to:
Identify the different types of tools and techniques available
Apply change management successfully
Review what to look for when applying business case thinking to Root Cause Analysis
Develop a process to systematically approach problems