In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will know how to-Identify difficult personality types and the effect they can have in an organization; manage difficult employees and monitor their behavior; and document ongoing changes in behavior and performance.Communicate clearly and effectively, both verbally and nonverbally; improve your listening skills; communicate with difficult supervisors and co-workers; and identify types of employee dismissals.Identify the focus of feedback, and give and receive feedback effectively; provide positive and constructive feedback, and monitor performance afterwards; identify communication styles; manage difficult feedback sessions; and identify when to avoid giving feedback.Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict; and distinguish between conflict management and conflict resolution.Identify conflict resolution styles; resolve workplace conflicts, including team conflicts; and identify the communication skills required to resolve conflicts.

1
  • Getting Started

  • Workshop Objectives

2
  • The Basics

  • What is Performance Management?
    How Does Performance Management Work?
    Tools
    Case Study

3
  • The Basics (II)

  • Three Phase Process
    Assessments
    Performance Reviews
    Case Study

4
  • Goal Setting

  • SMART Goal Setting
    Specific Goals
    Measurable Goals
    Attainable Goals
    Realistic Goals
    Timely Goals
    Monitoring Results
    Case Study

5
  • Establishing Performance Goals

  • Strategic Planning
    Job Analysis
    Setting Goals
    Motivation
    Case Study

6
  • 360 Degree Feedback

  • What is 360 Degree Feedback?
    Vs. Traditional Performance Reviews
    The Components
    Case Study
    Module Six- Review Questions

7
  • Competency Assessments

  • Competency Assessment Defined
    Implementation
    Final Destination
    Case Study

8
  • Kolb's Learning Cycle

  • Experience
    Observation
    Conceptualization
    Experimentation
    Case Study

9
  • Motivation

  • Key Factors
    The Motivation Organization
    Identifying Personal Motivators
    Evaluating and Adapting
    Case Study

10
  • The Performance Journal

  • Record Goals and Accomplishments
    Linking with Your Employees or Managers
    Implementing a Performance Coach
    Keeping Track
    Case Study

11
  • Creating a Performance Plan

  • Goals
    Desired Results
    Prioritization
    Measure
    Evaluation
    Case Study

12
  • Wrapping Up

  • Words from the Wise
    Lessons Learned

Audience

Anyone looking to improve in this area will benefit.

Language

English

Prerequisites

NULL

$435

Length: 1.0 day (8 hours)

Level:

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Course Schedule:

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16
Nov
Thursday
9:00 AM ET -
5:00 PM ET
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09
Jan
Tuesday
9:00 AM ET -
5:00 PM ET
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01
Apr
Monday
9:00 AM ET -
5:00 PM ET
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