This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more. This course may earn a Credly Badge.


* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C�s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

  • Office protocol

  • Office etiquette
    Understanding business etiquette
    Maintaining a professional appearance
    Cubicle and office etiquette
    Practicing cubicle etiquette
    Practicing office etiquette
    Office relationships
    Developing positive relationships with co-workers
    Avoiding rumors and gossip
    Developing relationships with superiors and staff

  • Professional conduct

  • Appropriate use of the Internet
    Accessing the Internet
    Ethical dilemmas
    Handling ethical dilemmas
    Maintaining loyalty and confidentiality
    Personal issues in the workplace
    Handling personal issues in the workplace

  • Communicating in the workplace

  • Introductions
    Introducing people
    Following etiquette while being introduced
    Making conversation
    Etiquette in meetings
    Understanding meeting protocol
    Conducting yourself properly in meetings

  • Etiquette in communication

  • Telephone courtesy
    Applying telephone courtesy
    Using voice mails and speakerphones
    E-mail etiquette
    Using subject lines and e-mail signatures
    Composing the body of e-mail messages
    Writing guidelines
    Formatting a business letter
    Writing memos and informal letters

  • Business functions

  • Attending business functions
    Identifying types of business functions
    Following etiquette at business functions
    Business dining
    Identifying table settings at formal dinners
    Following etiquette for business dining
    Handling utensils and napkins
    Applying basic rules of dining etiquette

  • Traveling for business

  • The courteous traveler
    Being a courteous traveler
    Being courteous on an airplane, on a train, or in a car
    Following the rules of etiquette at hotels
    International travel
    Understanding cultural orientation
    Showing respect to your hosts


Anyone looking to improve in this area will benefit.




There are no rerequisites for this course.


Length: 1.0 day (8 hours)


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