Certified Agile Service Manager (CASM)® Training

Name: Certified Agile Service Manager (CASM)®
Price: 1590.00 USD
Availability: InStock
Rating: 4.5 (1200 reviews)

Price
$1,590.00 USD

Duration
2 Days

Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

With nearly 80% of companies expected to adopt DevOps by 2027, there’s a growing need for Certified Agile Service Manager (CASM) professionals who can connect Agile practices with IT service management. CASMs bring agile thinking into service management, helping IT teams deliver value even as requirements shift. Acting as the operational counterpart to a Scrum Master, they bridge the gap between Agile development and ITIL-based operations to build a unified DevOps culture.

This DevOps Institute accredited course gives you the tools to lead agile service improvements and remove workflow bottlenecks. You’ll learn “just enough” process to boost collaboration, speed up response to customer needs, and accelerate continuous improvement — positioning you to lead agile service improvements in any organization.

Course Objectives

In this course, you'll explore how to apply agile thinking to service management and prepare for the Certified Agile Service Manager (CASM)® exam. You'll gain a high-level understanding of how agile process design and improvement can drive continuous value in ITSM environments. Through hands-on activities and real-world scenarios, you’ll learn to align service workflows with agile principles and support iterative change using proven frameworks.

Distinguish between agile process design and agile process improvement
Manage a process backlog to support continuous service enhancements
Apply Scrum roles and events in a service management context
Align workflows and service delivery with agile values and principles

Who Should Attend?

The target audience for the CASM course is for Anyone interested in learning about Agile and Scrum from a products and process perspective, Process owners and process designers, Developers who are interested in helping make processes more agile, Managers who are looking to bridge multiple practices into a DevOps environment, Employees and managers responsible for designing, re-engineering or improving process, Consultants guiding their clients through process improvement and DevOps initiatives, Internal and external suppliers Process stakeholders

Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

What is the Certified Agile Service Manager certification?

The Certified Agile Service Manager certification is a vendor-neutral credential developed by the DevOps Institute and recognized by PeopleCert. It teaches professionals how to apply agile thinking into service management processes and process design, helping teams improve collaboration, responsiveness, and delivery.

Is an exam voucher included with this course?

Yes. This course includes a Certified Agile Service Manager exam voucher at no extra cost, making it easy to certify once you complete your training.

How does this training course prepare me for the certification exam?

This training course is aligned with the official Certified Agile Service Manager (CASM)® exam blueprint from the DevOps Institute. It covers all core objectives through expert instruction, hands-on labs, and real-world examples. You’ll practice agile service management concepts like agile process design, process improvement, and Scrum fundamentals. The course also includes a practice test and an exam voucher.

How can this CASM course help me with project management and process improvement?

The Certified Agile Service Manager (CASM)® certification equips you with agile techniques that enhance both project management and process improvement initiatives. You'll learn how to apply iterative approaches, manage agile workflows, and align service processes with business goals. These skills help project managers improve team responsiveness, eliminate process bottlenecks, and adapt quickly to change—key to delivering successful outcomes in fast-moving environments.

How much can I earn with a Certified Agile Service Manager certification?

Professionals with agile and ITSM skills typically earn $90,000–$120,000+ annually, depending on experience and role (Sources: Glassdoor, ZipRecruiter, Payscale).

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.