In this course, students will learn to recognize the warning signs that precede quarrels and how to mitigate their impact, as well as constructive ways to harness the differences between team members and shift them toward productive, positive outcomes. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will know how to:

- Identify and manage sources of conflict
- Define an effective strategy to deal with conflict
- Implement a process to manage conflict situations
- Build civility in the workplace

1

  • Understanding conflict

  • Identifying the Causes of Conflict
    Harnessing the Benefits of Conflict
    Resolving Conflict
    Understanding the Key People in Conflict Resolution
2

  • Civility in the Workplace

  • Recognizing Uncivil Behavior
    Reaping the Benefits of Civil Behavior
    Working with Difficult People
    Identifying and Avoiding Incivility
    Creating, Implementing, and Enforcing a Civility Policy
3

  • Conflict Resolution Process

  • Making an Effective Atmosphere
    Developing Mutual Understanding
    Focusing on individual and Shared Needs
    Getting to the Root Cause
    Generating Options
    Building a Solution
4

  • Conflict Resolution Strategies

  • Differentiating Resolution Strategy Versus Process
    Recognizing the Advantages and Disadvantages to Collaborating, Competing, Compromising, and Avoiding

Audience

Professionals who manage teams and desire to understand what leads to conflict, help peacefully navigate team members through potentially antagonistic situations, encourage and empower others to disagree respectfully and productively, and effectively manage disputes between team members will benefit from this course.

Language

English

Prerequisites

There are no rerequisites for this course.

$1,500

Length: 2.0 days (16 hours)

Level:

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Course Schedule:

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26
Oct
Thursday
9:00 AM ET -
5:00 PM ET
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18
Jan
Thursday
9:00 AM ET -
5:00 PM ET
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22
Apr
Monday
9:00 AM ET -
5:00 PM ET
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