This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients. This course may earn a Credly Badge.

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* Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Learning Objectives

After completing this course, students will know how to:

- Recognize the difference between hearing and listening
- Enhance interpersonal relationships through the use of verbal and non-verbal communication
- Apply techniques to move towards high-quality conversation
- Create a positive impression through a powerful introduction
- Influence others through sharing perspectives and opinions constructively
- Use logic and emotion to persuade and collaborate
- Identify ways of sharing thoughts and opinions constructively
- Prepare for and conduct simple negotiations

1

  • The Importance of Interpersonal Skills

2

  • Verbal Communication Techniques

  • Hearing versus Actively Listening
    Connecting with Powerful Communication
3

  • Non-Verbal Communication

  • Understanding the Elements of Vocal Delivery
    Interpreting and Applying Body Language
    Building Self-Awareness
4

  • Creating a Powerful First Impression

  • Creating a Powerful Introduction
    Cultivating Your Impact
5

  • The Art of Conversation

  • Mastering the 4 Levels of a Conversation
    Moving a Conversation Along
    Applying Tools for Deepening Conversation
6

  • Influence and Persuasion

  • Influencing Others
    Seeing the Other Side
    Building Bridges
    Extending Your Influence
7

  • Interacting Positively

  • Applying Logic and Owning Emotions
    Disagreeing Constructively
    Bringing People to Your Side
    Building Consensus
8

  • Negotiation Basics

  • Planning for Negotiation
    Managing the 4 Stages of Negotiation
    Arriving at an Agreement

Audience

Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills will benefit from this course.

Language

English

Prerequisites

There are no rerequisites for this course.

$2,250

Length: 3.0 days (24 hours)

Level:

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05
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Tuesday
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Monday
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